{"id":1001,"date":"2024-12-11T10:24:30","date_gmt":"2024-12-11T10:24:30","guid":{"rendered":"https:\/\/interkeykb.eoceandemo.com\/?p=1001"},"modified":"2026-01-07T07:14:02","modified_gmt":"2026-01-07T07:14:02","slug":"setup-google-business-messages-as-a-digital-connect-channel","status":"publish","type":"post","link":"https:\/\/help.eocean.net\/knowledge\/setup-google-business-messages-as-a-digital-connect-channel\/","title":{"rendered":"Google Business Messages GBM"},"content":{"rendered":"<div id=\"pl-gb1001-69dc675b5b5e4\"  class=\"panel-layout\" ><div id=\"pg-gb1001-69dc675b5b5e4-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb1001-69dc675b5b5e4-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb1001-69dc675b5b5e4-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w675fe7711d900\"  class=\"panel-layout\" ><div id=\"pg-w675fe7711d900-0\"  class=\"panel-grid panel-no-style\" ><div 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asl_simple-circle\"><\/div><\/div>\n\n\t\t\t<\/div>\n\n\t\t\t<div class='proclose'>\n\t\t\t<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\"\n\t\t\t\ty=\"0px\"\n\t\t\t\twidth=\"12\" height=\"12\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\"\n\t\t\t\txml:space=\"preserve\">\n\t\t\t\t<polygon points=\"438.393,374.595 319.757,255.977 438.378,137.348 374.595,73.607 255.995,192.225 137.375,73.622 73.607,137.352 192.246,255.983 73.622,374.625 137.352,438.393 256.002,319.734 374.652,438.378 \"\/>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\n\t\n<\/div>\t<\/div>\n\t<div class='asl_data_container' style=\"display:none !important;\">\n\t\t<div class=\"asl_init_data wpdreams_asl_data_ct\"\n\tstyle=\"display:none 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value=\"1\">\n\n\t<div class=\"asl_option_inner hiddend\">\n\t\t<input type='hidden' name='qtranslate_lang' id='qtranslate_lang'\n\t\t\t\tvalue='0'\/>\n\t<\/div>\n\n\t\n\t\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Generic selectors<\/legend>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"exact\"\n\t\t\t\t\t\taria-label=\"Exact matches only\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tExact matches only\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"title\"\n\t\t\t\t\t\taria-label=\"Search in title\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tSearch in title\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"content\"\n\t\t\t\t\t\taria-label=\"Search in content\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tSearch in content\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t<input type=\"checkbox\" value=\"excerpt\"\n\t\t\t\t\taria-label=\"Search in excerpt\"\n\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t<\/div>\n\t<\/fieldset>\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Post Type Selectors<\/legend>\n\t\t\t\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t\t<input type=\"checkbox\" value=\"post\"\n\t\t\t\t\t\taria-label=\"Hidden option, ignore please\"\n\t\t\t\t\t\tname=\"customset[]\" checked=\"checked\"\/>\n\t\t\t<\/div>\n\t\t\t\t<\/fieldset>\n\t<\/form>\n\t<\/div>\n<\/div>\n\n      <\/div>\n   <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"pl-gb1001-69dc675b5b8b4\"  class=\"panel-layout\" ><div id=\"pg-gb1001-69dc675b5b8b4-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb1001-69dc675b5b8b4-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb1001-69dc675b5b8b4-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"mobile_section custom_container panel-widget-style panel-widget-style-for-gb1001-69dc675b5b8b4-0-0-0\" ><div id=\"pl-w686289f45fcb7\"  class=\"panel-layout\" ><div id=\"pg-w686289f45fcb7-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w686289f45fcb7-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w686289f45fcb7-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\">[mobile_menu]<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"pl-gb1001-69dc675b5bac0\"  class=\"panel-layout\" ><div id=\"pg-gb1001-69dc675b5bac0-0\"  class=\"panel-grid panel-has-style\" ><div class=\"custom_container panel-row-style panel-row-style-for-gb1001-69dc675b5bac0-0\" ><div id=\"pgc-gb1001-69dc675b5bac0-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb1001-69dc675b5bac0-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w68dd2cf354f92\"  class=\"panel-layout\" ><div id=\"pg-w68dd2cf354f92-0\"  class=\"panel-grid panel-has-style\" ><div class=\"getting_started_section panel-row-style panel-row-style-for-w68dd2cf354f92-0\" ><div id=\"pgc-w68dd2cf354f92-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2cf354f92-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w68dd2cf354f9f\"  class=\"panel-layout\" ><div id=\"pg-w68dd2cf354f9f-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68dd2cf354f9f-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2cf354f9f-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><div class=\"breadcrumb_section\">\n\t<ul>\n\t\t<li>\n\t\t\t<a href=\"\/\">Help Center<\/a>\n\t\t<\/li>\n\t\t<i class=\"fa fa-chevron-right\"><\/i>\n\t\t<li>\n\t\t\t<a href=\"support-channels\/\">Support Channels<\/a>\n\t\t<\/li>\n\t\t<i class=\"fa fa-chevron-right\"><\/i>\n\t\t<li>\n\t\t\t<p>Google&#8217;s Business Messages<\/p>\n\t\t<\/li>\n\t<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-w68dd2cf354f9f-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68dd2cf354f9f-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2cf354f9f-1-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"textwidget custom-html-widget\"><ul class=\"left-menu\"><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/campaign-manager\/\">Campaign Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/chat-manager\/\">Chat Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/chatbot-builder\/\">ChatBot Builder<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/digital-connect-api-docs\/\">Digital Connect API Docs<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/getting-started\/\">Getting Started<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/insights\/\">Insights<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/integrations\/\">Integrations<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/plans-pricing\/\">Plans Pricing<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/sms-service\/\">SMS Service<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/support-channel\/\">Support Channel<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/template-manager\/\">Template Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/users-and-teams\/\">Users and Teams<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/whatsapp-business-platform\/\">Whatsapp Business Platform<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/whatsapp-manager\/\">WhatsApp Manager<\/a><\/div><\/li><\/ul><\/div><\/div><\/div><div id=\"pgc-w68dd2cf354f9f-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2cf354f9f-1-1-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"2\" ><div class=\"textwidget custom-html-widget\"><div class=\"menu_page_inner_section\">\n\t<h1 style=\"margin-bottom: 20px;\">\n\t\tSetup Google&#8217;s Business Messages (GBM) as a Digital Connect channel\n\t<\/h1>\n\t\n\t<h3>\n\t\tYou can now enable your potential customers to contact your business directly from Google Search and Google Maps. Once installed, Business Messages will be available as customer support channel to start live chat between your agents and customers.\n\t<\/h3>\n\t\n\t<div class=\"badge_section\" style=\"background-color: #e5f8f6;\n    border-left: 5px solid #7fded2;\">\n\t\t<p>\n\t\t\t<strong>Note:<\/strong>  For now, Google&#8217;s Business Messages are only available for people that search on their mobile phones (Android and IOS) and only supports text messages and images. For the best interaction experience, follow the  <a href=\"https:\/\/support.google.com\/business\/topic\/7505835?visit_id=638717432448857192-616773610&#038;rd=1\">Google&#8217;s Business Profile messaging guidelines<\/a>\n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4>\n\t\t\tTo set up access to Business Messages, you must have the following checklist ready:\n\t\t<\/h4>\n\t\t\n\t\t<ol>\n\t\t\t<li>A Google My Business account.<\/li>\n\t\t\t<li>The Channel name in Digital Connect.<\/li>\n\t\t\t<li>The URL of your company\u2019s website.<\/li>\n\t\t\t<li>The URL of your company\u2019s privacy policy.<\/li>\n\t\t\t<li>The name and email address of a suitable contact person. Make sure that the email address uses your company\u2019s domain and that you have access to it, as Google may send information to it during the verification process.<\/li>\n\t\t\t<li>The URL of your company\u2019s logo. Make sure that the dimensions are 1024px x 1024px, and that the file is in .png or .jpg format. It also needs to look good when cropped to a circle! You won\u2019t be able to change your logo later.<\/li>\n\t\t\t<li>Copy for the automated welcome message, e.g. \u2018Thanks for reaching out to abc  company, an agent will be with you shortly.<\/li>\n\t\t\t<li>Your business\u2019s hours of operation.<\/li>\n\t\t\t<li>The locations where you want GBM to be displayed.<\/li>\n\t\t<\/ol>\n\t<\/div>\n\t\n\t<div class=\"badge_section\" style=\"background-color: #e5f8f6;\n    border-left: 5px solid #7fded2;\">\n\t\t<p>\n\t\t\tTo get started with Business Messages, you must have a Google My Business profile attached to your Digital Connect account. If you do not have a Google My Business Account then first create your <a href=\"https:\/\/www.google.com\/intl\/en_pk\/business\/\">Google Business Profile<\/a>  and watch the video tutorial for assistance then continue with the on-boarding process below.\n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4>\n\t\t\tAccess to Google Business Messages\n\t\t<\/h4>\n\t\t<p>\n\t\t\tOnce you have everything ready on your checklist, follow the steps below.\n\t\t<\/p>\n\t\t\n\t\t<ul>\n\t\t\t<li>Click on <strong>Channels<\/strong> on left side navigation, and then click on <strong>Google Business Messages<\/strong>.<br \/><br \/>\n<!-- \t\t\t\t<img decoding=\"async\" src=\"https:\/\/interkeykb.eoceandemo.com\/wp-content\/uploads\/2024\/12\/pasted-image-0-1.png\" \/> -->\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>Click on the Add (+) icon.<br \/>\n<!-- \t\t\t\t<img decoding=\"async\" src=\"https:\/\/interkeykb.eoceandemo.com\/wp-content\/uploads\/2024\/12\/2.png\" \/> -->\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>Since you already created the Google Business Profile and have the checklist ready hence, Click on I have a Google My Business account.<br \/>\n<!-- \t\t\t\t<img decoding=\"async\" src=\"https:\/\/interkeykb.eoceandemo.com\/wp-content\/uploads\/2024\/12\/3.png\" \/> -->\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>You will redirected to google sign in page and select the account where you have created your business profile.<br \/>\n<!-- \t\t\t\t<div style=\"width: 50%;margin: 0px auto;\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/interkeykb.eoceandemo.com\/wp-content\/uploads\/2024\/12\/image-png-Jun-06-2022-11-09-17-98-AM.webp\" \/>\n\t\t\t\t<\/div> -->\n\t\t\t\t\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>Select both the checkbox otherwise you will not be able integrate Business Messages.<br \/>\n<!-- \t\t\t\t<div style=\"width: 50%;margin: 0px auto;\"> -->\n<!-- \t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/interkeykb.eoceandemo.com\/wp-content\/uploads\/2024\/12\/image-png-Jun-06-2022-11-07-02-24-AM.webp\" \/> -->\n<!-- \t\t\t\t<\/div> -->\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>You will now be redirected to the Digital connect to be setup your company&#8217;s business profile.<\/li>\n\t\t\t\n\t\t\t<li>Enter your <strong>Channel name, Agent Name, Website URL, Privacy Policy URL,<\/strong> and the <strong>Name<\/strong> and <strong>Email Address<\/strong> of your company\u2019s contact person and then click <strong>Next<\/strong>.<br \/>\n<!-- \t\t\t\t<img decoding=\"async\" src=\"https:\/\/interkeykb.eoceandemo.com\/wp-content\/uploads\/2024\/12\/image-png-Jun-21-2022-07-59-19-65-AM.webp\" \/> -->\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>Now, you\u2019ll set up your conversation settings. Enter the <strong>URL of your company\u2019s logo<\/strong>, the <strong>Welcome message<\/strong> and <strong>Offline message<\/strong>  that you would like to send to customers when they reach out to you via GBM, up to five <strong>Conversation Starters<\/strong>, and select your <strong>Local Language<\/strong>. A preview, including your logo, brand name, and the welcome message will be displayed on the right-hand sign of your screen. When you\u2019re happy with how it looks, click <strong>Next<\/strong>.<br \/>\n<!-- \t\t\t\t<img decoding=\"async\" src=\"https:\/\/interkeykb.eoceandemo.com\/wp-content\/uploads\/2024\/12\/image-png-Jun-21-2022-07-18-14-62-AM.webp\" \/> -->\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>On this screen, you\u2019ll configure your <strong>Timezone<\/strong> and <strong>Business Hours<\/strong>. You can adjust the exact times and days that you\u2019ll be available to accept messages via GBM. Once you\u2019re done, click <strong>Next<\/strong>.<br \/>\n<!-- \t\t\t\t<img decoding=\"async\" src=\"https:\/\/interkeykb.eoceandemo.com\/wp-content\/uploads\/2024\/12\/business-hours.webp\" \/> -->\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>Now, to enable GBM on Google Maps, select your business locations from the Locations list. Check the boxes next to every location that you want to include. Once you\u2019re done, click <strong>Next<\/strong>.\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>Finally you are ready to launch! Choose <strong>Web, Android Maps<\/strong> or <strong>iOS Maps<\/strong>, (depending on your smartphone\u2019s OS), and scan the <strong>QR code<\/strong> to send your first message to start testing GBM.<br \/>\n<!-- \t\t\t\t<img decoding=\"async\" src=\"https:\/\/interkeykb.eoceandemo.com\/wp-content\/uploads\/2024\/12\/image-png-Jun-28-2022-08-50-11-91-AM.webp\" \/> -->\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>If you\u2019re happy with your test, click <strong>Launch on Google<\/strong>. One you launch, the GBM chat button will appear on Google in a few hours  and your customers will be able to start messaging you!\n\t\t\t<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t<div class=\"badge_section\" style=\"background-color: #e5f8f6;\n    border-left: 5px solid #7fded2;\">\n\t\t<p>\n\t\t\tNote: If you wish to have multiple brands on Google Business Messages, we advise you to create a separate channel per Brand.\n\t\t<\/p>\n\t<\/div>\n\t\n\t[feedback_form]\n\t\n\t[related_articles]\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Support Channels > Google&#8217;s Business Messages<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[11],"tags":[],"class_list":["post-1001","post","type-post","status-publish","format-standard","hentry","category-support-channel"],"_links":{"self":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/1001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/comments?post=1001"}],"version-history":[{"count":1,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/1001\/revisions"}],"predecessor-version":[{"id":3150,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/1001\/revisions\/3150"}],"wp:attachment":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/media?parent=1001"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/categories?post=1001"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/tags?post=1001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}