{"id":1082,"date":"2024-12-11T12:16:56","date_gmt":"2024-12-11T12:16:56","guid":{"rendered":"https:\/\/interkeykb.eoceandemo.com\/?p=1082"},"modified":"2025-10-01T13:33:58","modified_gmt":"2025-10-01T13:33:58","slug":"user-roles","status":"publish","type":"post","link":"https:\/\/help.eocean.net\/knowledge\/user-roles\/","title":{"rendered":"User Roles and Permissions"},"content":{"rendered":"<div id=\"pl-gb1082-69dc2ef9b25dd\"  class=\"panel-layout\" ><div id=\"pg-gb1082-69dc2ef9b25dd-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb1082-69dc2ef9b25dd-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb1082-69dc2ef9b25dd-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w675fe9e835514\"  class=\"panel-layout\" ><div id=\"pg-w675fe9e835514-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w675fe9e835514-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w675fe9e835514-0-0-0\" 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\"\n\t\t\t\ty=\"0px\"\n\t\t\t\twidth=\"12\" height=\"12\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\"\n\t\t\t\txml:space=\"preserve\">\n\t\t\t\t<polygon points=\"438.393,374.595 319.757,255.977 438.378,137.348 374.595,73.607 255.995,192.225 137.375,73.622 73.607,137.352 192.246,255.983 73.622,374.625 137.352,438.393 256.002,319.734 374.652,438.378 \"\/>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\n\t\n<\/div>\t<\/div>\n\t<div class='asl_data_container' style=\"display:none !important;\">\n\t\t<div class=\"asl_init_data wpdreams_asl_data_ct\"\n\tstyle=\"display:none 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value=\"1\">\n\n\t<div class=\"asl_option_inner hiddend\">\n\t\t<input type='hidden' name='qtranslate_lang' id='qtranslate_lang'\n\t\t\t\tvalue='0'\/>\n\t<\/div>\n\n\t\n\t\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Generic selectors<\/legend>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"exact\"\n\t\t\t\t\t\taria-label=\"Exact matches only\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tExact matches only\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"title\"\n\t\t\t\t\t\taria-label=\"Search in title\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tSearch in title\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"content\"\n\t\t\t\t\t\taria-label=\"Search in content\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tSearch in content\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t<input type=\"checkbox\" value=\"excerpt\"\n\t\t\t\t\taria-label=\"Search in excerpt\"\n\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t<\/div>\n\t<\/fieldset>\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Post Type Selectors<\/legend>\n\t\t\t\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t\t<input type=\"checkbox\" value=\"post\"\n\t\t\t\t\t\taria-label=\"Hidden option, ignore please\"\n\t\t\t\t\t\tname=\"customset[]\" checked=\"checked\"\/>\n\t\t\t<\/div>\n\t\t\t\t<\/fieldset>\n\t<\/form>\n\t<\/div>\n<\/div>\n\n      <\/div>\n   <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"pl-gb1082-69dc2ef9b28c8\"  class=\"panel-layout\" ><div id=\"pg-gb1082-69dc2ef9b28c8-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb1082-69dc2ef9b28c8-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb1082-69dc2ef9b28c8-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"mobile_section custom_container panel-widget-style panel-widget-style-for-gb1082-69dc2ef9b28c8-0-0-0\" ><div id=\"pl-w68638caf32963\"  class=\"panel-layout\" ><div id=\"pg-w68638caf32963-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68638caf32963-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68638caf32963-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\">[mobile_menu]<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"pl-gb1082-69dc2ef9b2c2a\"  class=\"panel-layout\" ><div id=\"pg-gb1082-69dc2ef9b2c2a-0\"  class=\"panel-grid panel-has-style\" ><div class=\"custom_container panel-row-style panel-row-style-for-gb1082-69dc2ef9b2c2a-0\" ><div id=\"pgc-gb1082-69dc2ef9b2c2a-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb1082-69dc2ef9b2c2a-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w68dd2dc4e1649\"  class=\"panel-layout\" ><div id=\"pg-w68dd2dc4e1649-0\"  class=\"panel-grid panel-has-style\" ><div class=\"getting_started_section panel-row-style panel-row-style-for-w68dd2dc4e1649-0\" ><div id=\"pgc-w68dd2dc4e1649-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2dc4e1649-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w68dd2dc4e1653\"  class=\"panel-layout\" ><div id=\"pg-w68dd2dc4e1653-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68dd2dc4e1653-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2dc4e1653-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><div class=\"breadcrumb_section\">\n\t<ul>\n\t\t<li>\n\t\t\t<a href=\"\/\">Help Center<\/a>\n\t\t<\/li>\n\t\t<i class=\"fa fa-chevron-right\"><\/i>\n\t\t<li>\n\t\t\t<p>Users and Teams<\/p>\n\t\t<\/li>\n\t<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-w68dd2dc4e1653-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68dd2dc4e1653-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2dc4e1653-1-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"textwidget custom-html-widget\"><ul class=\"left-menu\"><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/campaign-manager\/\">Campaign Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/chat-manager\/\">Chat Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/chatbot-builder\/\">ChatBot Builder<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/digital-connect-api-docs\/\">Digital Connect API Docs<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/getting-started\/\">Getting Started<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/insights\/\">Insights<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/integrations\/\">Integrations<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/plans-pricing\/\">Plans Pricing<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/sms-service\/\">SMS Service<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/support-channel\/\">Support Channel<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/template-manager\/\">Template Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/users-and-teams\/\">Users and Teams<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/whatsapp-business-platform\/\">Whatsapp Business Platform<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/whatsapp-manager\/\">WhatsApp Manager<\/a><\/div><\/li><\/ul><\/div><\/div><\/div><div id=\"pgc-w68dd2dc4e1653-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2dc4e1653-1-1-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"2\" ><div class=\"textwidget custom-html-widget\"><div class=\"menu_page_inner_section\">\n\t<h1>\n\t\tDigital Connect User Roles and Permissions\n\t<\/h1>\n\t<h3 style=\"margin-bottom: 40px;\">\n\t\tThere are six types of user roles in Digital Connect. Each type of user has different permissions. Each role comes with different permissions and capabilities.\n\t<\/h3>\n\t<ol style=\"margin-bottom: 40px;\">\n\t\t<li><strong>Administrator<\/strong><\/li>\n\t\t<li><strong>Team Supervisor (Paid role)<\/strong><\/li>\n\t\t<li><strong>Agent (Paid role)<\/strong><\/li>\n\t\t<li><strong>Chatbot User<\/strong><\/li>\n\t\t<li><strong>WABA Manager<\/strong><\/li>\n\t\t<li><strong>Marketer<\/strong><\/li>\n\t<\/ol>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 15px\">\n\t\t<h4 style=\"margin-bottom: 15px;\">\n\t\t\tAdministrator\n\t\t<\/h4>\n\t\t\n\t\t<p>\n\t\t\tThe administrator is the user responsible for managing the overall Digital Connect Platform. They have complete control over all features, settings, and user management.\n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 15px\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tThe administrator has access to:\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>Insights<\/li>\n\t\t\t<li>Settings<\/li>\n\t\t\t<li>Chat Manager<\/li>\n\t\t\t<li>Chatbot Manager<\/li>\n\t\t\t<li>Chatbot Builder<\/li>\n\t\t\t<li>Campaign Manager<\/li>\n\t\t\t<li>Contacts<\/li>\n\t\t\t<li>Billing<\/li>\n\t\t\t<li>What&#8217;s New<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tThe administrator can perform several unique actions:\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>Configure platform preferences<\/li>\n\t\t\t<li>Configure Setting such as WhatsApp profile, business hours, and more.<\/li>\n\t\t\t<li>Install channels<\/li>\n\t\t\t<li>Remove channels<\/li>\n\t\t\t<li>View and download reports<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 15px\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tThe administrator can also:\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>Create users and teams<\/li>\n\t\t\t<li>Assign and remove agents from teams<\/li>\n\t\t\t<li>Delete users and teams<\/li>\n\t\t\t<li>View all conversations<\/li>\n\t\t\t<li>Work on and resolve conversations as an &#8216;agent&#8217;<\/li>\n\t\t\t<li>Manage campaigns<\/li>\n\t\t\t<li>Create and delete templates<\/li>\n\t\t\t<li>Build, edit and delete chat-bots<\/li>\n\t\t\t<li>Create, edit and delete contacts<\/li>\n\t\t\t<li>Download Contacts list<\/li>\n\t\t\t<li>create and edit tags and quick replies<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t<div class=\"badge_section\" style=\"background-color: #e5f8f6;\n    border-left: 5px solid #7fded2;\">\n\t\t<p>\n\t\t\tDigital Connect allows you to create up-to 2 administrators without utilizing agent seats available in your plan.\n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 15px\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tTeam Supervisor\n\t\t<\/h4>\n\t\t<p>\n\t\t\tTeam Supervisors can monitor agent conversations, provide guidance, and access relevant analytics and reports for their teams. Supervisors have partial access to the platform, tailored to their team management requirements. Team Supervisor is a paid role that comes with a license seat included in the monthly subscription.\n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 15px\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tThe team supervisor has access to:\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>My Profile<\/li>\n\t\t\t<li>Insights<\/li>\n\t\t\t<li>Platform Settings<\/li>\n\t\t\t<li>Chat Manager<\/li>\n\t\t\t<li>What&#8217;s New<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tThe team supervisor can perform several unique actions:\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>Create users and teams<\/li>\n\t\t\t<li>Assign and remove agents from teams<\/li>\n\t\t\t<li>View all conversations<\/li>\n\t\t\t<li>Work on and resolve conversations as an &#8216;agent&#8217;<\/li>\n\t\t\t<li>Assist agents using private notes to resolve conversations<\/li>\n\t\t\t<li>Create, edit and delete tags and quick replies<\/li>\n\t\t\t<li>View insights such as conversations, voice of customer and agent performance<\/li>\n\t\t\t<li>View and download reports<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 15px\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tAgent\n\t\t<\/h4>\n\t\t<p>\n\t\t\tAgents are the primary users who handle customer interactions and provide support using Digital Connect. They have access to all relevant features needed to engage with customer efficiently.  Agent is a paid role that comes with a license seat included in the monthly subscription.\n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 15px\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tThe agent has access to:\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>My Profile<\/li>\n\t\t\t<li>Insights<\/li>\n\t\t\t<li>Chat Manager<\/li>\n\t\t\t<li>What&#8217;s New<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tThe agent can:\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>Work and resolve conversations<\/li>\n\t\t\t<li>Search and view assigned conversations<\/li>\n\t\t\t<li>Upload profile picture<\/li>\n\t\t\t<li>View own conversation insights<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 15px\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tChat-bot User\n\t\t<\/h4>\n\t\t<p>\n\t\t\tThe chatbot user can monitor conversations taking place between your chatbot (virtual agents) and customers and can also view  insights related to bot conversations.\n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 15px\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tThe chatbot user has access to:\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>My Profile<\/li>\n\t\t\t<li>Chatbot Manager<\/li>\n\t\t\t<li>Insights (Bot conversations)<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tThe chatbot user can:\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>View  chatbot conversations<\/li>\n\t\t\t<li>View bot conversation insights<\/li>\n\t\t\t<li>download reports<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 15px\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tWABA Manager\n\t\t<\/h4>\n\t\t<p>\n\t\t\tThe WABA Managers are users with a limited access to the Digital Connect Platform. The role of WABA Manager is designed for businesses that have specifically subscribed to the WhatsApp Business API for the purpose of sending template (transactional) notifications to their customers.\n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 15px\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tThe WABA Manager has access to:\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>My Profile<\/li>\n\t\t\t<li>Insights (Overview)<\/li>\n\t\t\t<li>Billing<\/li>\n\t\t\t<li>What&#8217;s New<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tThe WABA Manager can:\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>View bot conversations<\/li>\n\t\t\t<li>Edit Profile settings (WhatsApp Business Profile)<\/li>\n\t\t\t<li>View Insights (Overview)<\/li>\n\t\t\t<li>download reports<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 15px\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tMarketer\n\t\t<\/h4>\n\t\t<p>\n\t\t\tThe Marketer can create and launch marketing campaigns and broadcasts in Digital Connect. Marketers can also view campaign analytics for the delivered campaigns.\n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 15px\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tThe Marketer has access to:\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>My Profile<\/li>\n\t\t\t<li>Template Manager<\/li>\n\t\t\t<li>Contacts<\/li>\n\t\t\t<li>Campaign Manager<\/li>\n\t\t\t<li>What&#8217;s New<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 15px\">\n\t\t\tThe Marketer can:\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>Create, edit and launch campaigns<\/li>\n\t\t\t<li>Create and edit WhatsApp Message templates<\/li>\n\t\t\t<li>View and download campaign performance reports<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t[feedback_form]\n\t\n\t[related_articles]\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Users and Teams<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[13],"tags":[],"class_list":["post-1082","post","type-post","status-publish","format-standard","hentry","category-users-and-teams"],"_links":{"self":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/1082","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/comments?post=1082"}],"version-history":[{"count":1,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/1082\/revisions"}],"predecessor-version":[{"id":3156,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/1082\/revisions\/3156"}],"wp:attachment":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/media?parent=1082"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/categories?post=1082"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/tags?post=1082"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}