{"id":1650,"date":"2025-01-02T07:49:58","date_gmt":"2025-01-02T07:49:58","guid":{"rendered":"https:\/\/interkeykb.eoceandemo.com\/?p=1650"},"modified":"2025-10-02T05:33:43","modified_gmt":"2025-10-02T05:33:43","slug":"sms-failure-reason","status":"publish","type":"post","link":"https:\/\/help.eocean.net\/knowledge\/sms-failure-reason\/","title":{"rendered":"Why SMS failed Or Undelivered"},"content":{"rendered":"<div id=\"pl-gb1650-69e194b930712\"  class=\"panel-layout\" ><div id=\"pg-gb1650-69e194b930712-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb1650-69e194b930712-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb1650-69e194b930712-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w6776453151179\"  class=\"panel-layout\" ><div id=\"pg-w6776453151179-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w6776453151179-0-0\"  class=\"panel-grid-cell\" ><div 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version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\"\n\t\t\t\ty=\"0px\"\n\t\t\t\twidth=\"12\" height=\"12\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\"\n\t\t\t\txml:space=\"preserve\">\n\t\t\t\t<polygon points=\"438.393,374.595 319.757,255.977 438.378,137.348 374.595,73.607 255.995,192.225 137.375,73.622 73.607,137.352 192.246,255.983 73.622,374.625 137.352,438.393 256.002,319.734 374.652,438.378 \"\/>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\n\t\n<\/div>\t<\/div>\n\t<div class='asl_data_container' style=\"display:none !important;\">\n\t\t<div class=\"asl_init_data wpdreams_asl_data_ct\"\n\tstyle=\"display:none 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value=\"1\">\n\n\t<div class=\"asl_option_inner hiddend\">\n\t\t<input type='hidden' name='qtranslate_lang' id='qtranslate_lang'\n\t\t\t\tvalue='0'\/>\n\t<\/div>\n\n\t\n\t\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Generic selectors<\/legend>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"exact\"\n\t\t\t\t\t\taria-label=\"Exact matches only\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tExact matches only\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"title\"\n\t\t\t\t\t\taria-label=\"Search in title\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div 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widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\">[mobile_menu]<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"pl-gb1650-69e194b930cd1\"  class=\"panel-layout\" ><div id=\"pg-gb1650-69e194b930cd1-0\"  class=\"panel-grid panel-has-style\" ><div class=\"custom_container panel-row-style panel-row-style-for-gb1650-69e194b930cd1-0\" ><div id=\"pgc-gb1650-69e194b930cd1-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb1650-69e194b930cd1-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w68de0eb67e72c\"  class=\"panel-layout\" ><div id=\"pg-w68de0eb67e72c-0\"  class=\"panel-grid panel-has-style\" ><div class=\"getting_started_section panel-row-style panel-row-style-for-w68de0eb67e72c-0\" ><div id=\"pgc-w68de0eb67e72c-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68de0eb67e72c-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w68de0eb67e735\"  class=\"panel-layout\" ><div id=\"pg-w68de0eb67e735-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68de0eb67e735-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68de0eb67e735-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><div class=\"breadcrumb_section\">\n\t<ul>\n\t\t<li>\n\t\t\t<a href=\"\/\">Help Center<\/a>\n\t\t<\/li>\n\t\t<i class=\"fa fa-chevron-right\"><\/i>\n\t\t<li>\n\t\t\t<a href=\"sms-service\">SMS Service<\/a>\n\t\t<\/li>\n\t\t<i class=\"fa fa-chevron-right\"><\/i>\n\t\t<li>\n\t\t\t<p>General Queries<\/p>\n\t\t<\/li>\n\t<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-w68de0eb67e735-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68de0eb67e735-1-0\"  class=\"panel-grid-cell\" ><div 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class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/getting-started\/\">Getting Started<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/insights\/\">Insights<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/integrations\/\">Integrations<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/plans-pricing\/\">Plans Pricing<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/sms-service\/\">SMS Service<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/support-channel\/\">Support Channel<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/template-manager\/\">Template Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/users-and-teams\/\">Users and Teams<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/whatsapp-business-platform\/\">Whatsapp Business Platform<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/whatsapp-manager\/\">WhatsApp Manager<\/a><\/div><\/li><\/ul><\/div><\/div><\/div><div id=\"pgc-w68de0eb67e735-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w68de0eb67e735-1-1-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"2\" ><div class=\"textwidget custom-html-widget\"><div class=\"menu_page_inner_section\">\n\t<h1>\n\t\tWhy SMS failed Or Undelivered?\n\t<\/h1>\n\t\n\t<h3 style=\"margin-bottom: 40px;\">\n\t\tWhat are the possible reasons why the user does not receive an SMS on his handset?\n\t<\/h3>\n\t\n\t<p style=\"margin-bottom: 20px;\">\n\t\tThere can be several reasons why a user might be unable to receive an SMS on their handset, some of the common ones are:\n\t<\/p>\n\t\n\t<ol>\n\t\t<li>Network connectivity issues: The user might not be receiving SMS due to poor network connectivity. They should check if their phone has sufficient network coverage or try restarting their phone to refresh the network connection.<\/li>\n\t\t<li>SIM card issues: The SIM card might be damaged or not inserted correctly, causing the user to not receive SMS. They should check if their SIM card is properly inserted and try removing and reinserting it.<\/li>\n\t\t<li>Messaging app issues: The user might be experiencing issues with their messaging app, causing them to not receive SMS. They should check if their messaging app is up to date and try clearing the app&#8217;s cache and data.<\/li>\n\t\t<li>Blocked numbers: The user might have accidentally blocked the number from which they&#8217;re expecting the SMS. They should check their phone&#8217;s settings to see if the number is blocked.<\/li>\n\t\t<li>Do Not Disturb (DND) settings: If the user has enabled DND settings, they might not be receiving SMS. They should check if their DND settings are turned on and disable them if necessary.<\/li>\n\t\t<li>Handset compatibility issues: The user&#8217;s handset might not be compatible with the messaging system used by the sender, causing them to not receive SMS. They should check if their handset is compatible with the messaging system and contact their service provider if necessary.<\/li>\n\t\t<li>SMS Storage Full: Handset\/Sim storage full can prevent users from receiving new SMS messages. This is because the phone&#8217;s memory is unable to store any more messages, and therefore cannot receive any new ones. To resolve this issue, the user should delete some old messages from their phone&#8217;s SMS inbox to create space for new messages. They can do this by opening their SMS inbox, selecting the messages they want to delete, and then deleting them.<\/li>\n\t<\/ol>\n\t\n\t[feedback_form]\n\t\n\t[related_articles]\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>SMS Service > General Queries<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[10],"tags":[],"class_list":["post-1650","post","type-post","status-publish","format-standard","hentry","category-sms-service"],"_links":{"self":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/1650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/comments?post=1650"}],"version-history":[{"count":1,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/1650\/revisions"}],"predecessor-version":[{"id":3218,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/1650\/revisions\/3218"}],"wp:attachment":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/media?parent=1650"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/categories?post=1650"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/tags?post=1650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}