{"id":1675,"date":"2025-01-02T09:29:08","date_gmt":"2025-01-02T09:29:08","guid":{"rendered":"https:\/\/interkeykb.eoceandemo.com\/?p=1675"},"modified":"2025-10-02T05:38:45","modified_gmt":"2025-10-02T05:38:45","slug":"how-to-create-whatsapp-template-message","status":"publish","type":"post","link":"https:\/\/help.eocean.net\/knowledge\/how-to-create-whatsapp-template-message\/","title":{"rendered":"How to create WhatsApp template message in Digital Connect"},"content":{"rendered":"<div id=\"pl-gb1675-69f794d668cb1\"  class=\"panel-layout\" ><div id=\"pg-gb1675-69f794d668cb1-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb1675-69f794d668cb1-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb1675-69f794d668cb1-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w675fe75737088\"  class=\"panel-layout\" ><div id=\"pg-w675fe75737088-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w675fe75737088-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w675fe75737088-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><div class=\"inner_banner_section\">\n   <div class=\"custom_container\">\n      <div class=\"search_box_section\">\n\t\t\t\t\t<div class=\"asl_w_container asl_w_container_1\" data-id=\"1\" data-instance=\"1\">\n\t<div id='ajaxsearchlite1'\n\t\tdata-id=\"1\"\n\t\tdata-instance=\"1\"\n\t\tclass=\"asl_w asl_m asl_m_1 asl_m_1_1\">\n\t\t<div class=\"probox\">\n\n\t\n\t<div class='prosettings' style='display:none;' data-opened=0>\n\t\t\t\t<div class='innericon'>\n\t\t\t<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" width=\"22\" height=\"22\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\" xml:space=\"preserve\">\n\t\t\t\t\t<polygon transform = \"rotate(90 256 256)\" points=\"142.332,104.886 197.48,50 402.5,256 197.48,462 142.332,407.113 292.727,256 \"\/>\n\t\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\t\n\t<div class='proinput'>\n\t\t<form role=\"search\" action='#' autocomplete=\"off\"\n\t\t\t\taria-label=\"Search form\">\n\t\t\t<input aria-label=\"Search input\"\n\t\t\t\t\ttype='search' class='orig'\n\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\tname='phrase'\n\t\t\t\t\tplaceholder='Search for Answers'\n\t\t\t\t\tvalue=''\n\t\t\t\t\tautocomplete=\"off\"\/>\n\t\t\t<input aria-label=\"Search autocomplete\"\n\t\t\t\t\ttype='text'\n\t\t\t\t\tclass='autocomplete'\n\t\t\t\t\ttabindex=\"-1\"\n\t\t\t\t\tname='phrase'\n\t\t\t\t\tvalue=''\n\t\t\t\t\tautocomplete=\"off\" disabled\/>\n\t\t\t<input type='submit' value=\"Start search\" style='width:0; height: 0; visibility: hidden;'>\n\t\t<\/form>\n\t<\/div>\n\n\t\n\t\n\t<button class='promagnifier' tabindex=\"0\" aria-label=\"Search magnifier\">\n\t\t\t\t<span class='innericon' style=\"display:block;\">\n\t\t\t<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" width=\"22\" height=\"22\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\" xml:space=\"preserve\">\n\t\t\t\t\t<path d=\"M460.355,421.59L353.844,315.078c20.041-27.553,31.885-61.437,31.885-98.037\n\t\t\t\t\t\tC385.729,124.934,310.793,50,218.686,50C126.58,50,51.645,124.934,51.645,217.041c0,92.106,74.936,167.041,167.041,167.041\n\t\t\t\t\t\tc34.912,0,67.352-10.773,94.184-29.158L419.945,462L460.355,421.59z M100.631,217.041c0-65.096,52.959-118.056,118.055-118.056\n\t\t\t\t\t\tc65.098,0,118.057,52.959,118.057,118.056c0,65.096-52.959,118.056-118.057,118.056C153.59,335.097,100.631,282.137,100.631,217.041\n\t\t\t\t\t\tz\"\/>\n\t\t\t\t<\/svg>\n\t\t<\/span>\n\t<\/button>\n\n\t\n\t\n\t<div class='proloading'>\n\n\t\t<div class=\"asl_loader\"><div class=\"asl_loader-inner asl_simple-circle\"><\/div><\/div>\n\n\t\t\t<\/div>\n\n\t\t\t<div class='proclose'>\n\t\t\t<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\"\n\t\t\t\ty=\"0px\"\n\t\t\t\twidth=\"12\" height=\"12\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\"\n\t\t\t\txml:space=\"preserve\">\n\t\t\t\t<polygon points=\"438.393,374.595 319.757,255.977 438.378,137.348 374.595,73.607 255.995,192.225 137.375,73.622 73.607,137.352 192.246,255.983 73.622,374.625 137.352,438.393 256.002,319.734 374.652,438.378 \"\/>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\n\t\n<\/div>\t<\/div>\n\t<div class='asl_data_container' style=\"display:none !important;\">\n\t\t<div class=\"asl_init_data wpdreams_asl_data_ct\"\n\tstyle=\"display:none !important;\"\n\tid=\"asl_init_id_1\"\n\tdata-asl-id=\"1\"\n\tdata-asl-instance=\"1\"\n\tdata-settings=\"{&quot;homeurl&quot;:&quot;https:\\\/\\\/help.eocean.net\\\/knowledge\\\/&quot;,&quot;resultstype&quot;:&quot;vertical&quot;,&quot;resultsposition&quot;:&quot;hover&quot;,&quot;itemscount&quot;:4,&quot;charcount&quot;:0,&quot;highlight&quot;:false,&quot;highlightWholewords&quot;:true,&quot;singleHighlight&quot;:false,&quot;scrollToResults&quot;:{&quot;enabled&quot;:false,&quot;offset&quot;:0},&quot;resultareaclickable&quot;:1,&quot;autocomplete&quot;:{&quot;enabled&quot;:false,&quot;lang&quot;:&quot;en&quot;,&quot;trigger_charcount&quot;:0},&quot;mobile&quot;:{&quot;menu_selector&quot;:&quot;#menu-toggle, .menu-toggle&quot;},&quot;trigger&quot;:{&quot;click&quot;:&quot;results_page&quot;,&quot;click_location&quot;:&quot;same&quot;,&quot;update_href&quot;:false,&quot;return&quot;:&quot;results_page&quot;,&quot;return_location&quot;:&quot;same&quot;,&quot;facet&quot;:true,&quot;type&quot;:true,&quot;redirect_url&quot;:&quot;?s={phrase}&quot;,&quot;delay&quot;:300},&quot;animations&quot;:{&quot;pc&quot;:{&quot;settings&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;results&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;items&quot;:&quot;voidanim&quot;},&quot;mob&quot;:{&quot;settings&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;results&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;items&quot;:&quot;voidanim&quot;}},&quot;autop&quot;:{&quot;state&quot;:true,&quot;phrase&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;},&quot;resPage&quot;:{&quot;useAjax&quot;:false,&quot;selector&quot;:&quot;#main&quot;,&quot;trigger_type&quot;:true,&quot;trigger_facet&quot;:true,&quot;trigger_magnifier&quot;:false,&quot;trigger_return&quot;:false},&quot;resultsSnapTo&quot;:&quot;left&quot;,&quot;results&quot;:{&quot;width&quot;:&quot;auto&quot;,&quot;width_tablet&quot;:&quot;auto&quot;,&quot;width_phone&quot;:&quot;auto&quot;},&quot;settingsimagepos&quot;:&quot;right&quot;,&quot;closeOnDocClick&quot;:true,&quot;overridewpdefault&quot;:false,&quot;override_method&quot;:&quot;get&quot;}\"><\/div>\n\t<div id=\"asl_hidden_data\">\n\t\t<svg style=\"position:absolute\" height=\"0\" width=\"0\">\n\t\t\t<filter id=\"aslblur\">\n\t\t\t\t<feGaussianBlur in=\"SourceGraphic\" stdDeviation=\"4\"\/>\n\t\t\t<\/filter>\n\t\t<\/svg>\n\t\t<svg style=\"position:absolute\" height=\"0\" width=\"0\">\n\t\t\t<filter id=\"no_aslblur\"><\/filter>\n\t\t<\/svg>\n\t<\/div>\n\t<\/div>\n\n\t<div id='ajaxsearchliteres1'\n\tclass='vertical wpdreams_asl_results asl_w asl_r asl_r_1 asl_r_1_1'>\n\n\t\n\t<div class=\"results\">\n\n\t\t\n\t\t<div class=\"resdrg\">\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n\n\t\n\t\n<\/div>\n\n\t<div id='__original__ajaxsearchlitesettings1'\n\t\tdata-id=\"1\"\n\t\tclass=\"searchsettings wpdreams_asl_settings asl_w asl_s asl_s_1\">\n\t\t<form name='options'\n\t\taria-label=\"Search settings form\"\n\t\tautocomplete = 'off'>\n\n\t\n\t\n\t<input type=\"hidden\" name=\"filters_changed\" style=\"display:none;\" value=\"0\">\n\t<input type=\"hidden\" name=\"filters_initial\" style=\"display:none;\" value=\"1\">\n\n\t<div class=\"asl_option_inner hiddend\">\n\t\t<input type='hidden' name='qtranslate_lang' id='qtranslate_lang'\n\t\t\t\tvalue='0'\/>\n\t<\/div>\n\n\t\n\t\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Generic selectors<\/legend>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"exact\"\n\t\t\t\t\t\taria-label=\"Exact matches only\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tExact matches only\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"title\"\n\t\t\t\t\t\taria-label=\"Search in title\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tSearch in title\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"content\"\n\t\t\t\t\t\taria-label=\"Search in content\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tSearch in content\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t<input type=\"checkbox\" value=\"excerpt\"\n\t\t\t\t\taria-label=\"Search in excerpt\"\n\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t<\/div>\n\t<\/fieldset>\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Post Type Selectors<\/legend>\n\t\t\t\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t\t<input type=\"checkbox\" value=\"post\"\n\t\t\t\t\t\taria-label=\"Hidden option, ignore please\"\n\t\t\t\t\t\tname=\"customset[]\" checked=\"checked\"\/>\n\t\t\t<\/div>\n\t\t\t\t<\/fieldset>\n\t<\/form>\n\t<\/div>\n<\/div>\n\n      <\/div>\n   <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"pl-gb1675-69f794d668f78\"  class=\"panel-layout\" ><div id=\"pg-gb1675-69f794d668f78-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb1675-69f794d668f78-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb1675-69f794d668f78-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"mobile_section custom_container panel-widget-style panel-widget-style-for-gb1675-69f794d668f78-0-0-0\" ><div id=\"pl-w68da846dd4693\"  class=\"panel-layout\" ><div id=\"pg-w68da846dd4693-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68da846dd4693-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68da846dd4693-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\">[mobile_menu]<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"pl-gb1675-69f794d66920f\"  class=\"panel-layout\" ><div id=\"pg-gb1675-69f794d66920f-0\"  class=\"panel-grid panel-has-style\" ><div class=\"custom_container panel-row-style panel-row-style-for-gb1675-69f794d66920f-0\" ><div id=\"pgc-gb1675-69f794d66920f-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb1675-69f794d66920f-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w68de0fe224827\"  class=\"panel-layout\" ><div id=\"pg-w68de0fe224827-0\"  class=\"panel-grid panel-has-style\" ><div class=\"getting_started_section panel-row-style panel-row-style-for-w68de0fe224827-0\" ><div id=\"pgc-w68de0fe224827-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68de0fe224827-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w68de0fe224830\"  class=\"panel-layout\" ><div id=\"pg-w68de0fe224830-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68de0fe224830-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68de0fe224830-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><div class=\"breadcrumb_section\">\n\t<ul>\n\t\t<li>\n\t\t\t<a href=\"\/\">Help Center<\/a>\n\t\t<\/li>\n\t\t<i class=\"fa fa-chevron-right\"><\/i>\n\t\t<li>\n\t\t\t<p>Template Manager<\/p>\n\t\t<\/li>\n\t<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-w68de0fe224830-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68de0fe224830-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68de0fe224830-1-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"textwidget custom-html-widget\"><ul class=\"left-menu\"><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/campaign-manager\/\">Campaign Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/chat-manager\/\">Chat Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/chatbot-builder\/\">ChatBot Builder<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/digital-connect-api-docs\/\">Digital Connect API Docs<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/getting-started\/\">Getting Started<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/insights\/\">Insights<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/integrations\/\">Integrations<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/plans-pricing\/\">Plans Pricing<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/sms-service\/\">SMS Service<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/support-channel\/\">Support Channel<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/template-manager\/\">Template Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/users-and-teams\/\">Users and Teams<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/whatsapp-business-platform\/\">Whatsapp Business Platform<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/whatsapp-manager\/\">WhatsApp Manager<\/a><\/div><\/li><\/ul><\/div><\/div><\/div><div id=\"pgc-w68de0fe224830-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w68de0fe224830-1-1-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"2\" ><div class=\"textwidget custom-html-widget\"><div class=\"menu_page_inner_section\">\n\t<h1 style=\"margin-bottom: 20px;\">\n\t\tHow to create WhatsApp template message in Digital Connect?\n\t<\/h1>\n\t\n\t<h3 style=\"margin-bottom: 40px;\">\n\t\tTemplates are pre-approved messages that can be sent to the customers outside the 24-hour customer &#8211; service window. Once the templates are created, WhatsApp will manually review all templates before it is approved.\n\t<\/h3>\n\t\n\t<p style=\"margin-bottom: 40px;\">\n\t\tHere are the steps to create WhatsApp Template messages in Digital Connect.\n\t<\/p>\n\t\n\t<ul>\n\t\t<li><b>Go to Template Manager and click on Create Template<\/b><\/li>\n\t<\/ul>\n\t\n\t<img decoding=\"async\" style=\"width: 100%;margin-bottom: 40px;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/image-png-Apr-04-2023-10-00-28-0759-AM.webp\" \/>\n\t\n\t<ul>\n\t\t<li>\n\t\t\t<b>Fields required to be filled to create the template<\/b><br \/><br \/>You need to fill in the following fields to create and submit a template to WhatsApp for approval\n\t\t\t<br \/><br \/>\n\t\t\t<strong>Channel<\/strong> &#8211; Select your channel\n\t\t\t<br \/><br \/>\n\t\t\t<strong>Category<\/strong> &#8211; Select your template category based on the theme of your template\n\t\t\t<br \/><br \/>\n\t\t\t<strong>Name<\/strong> &#8211; Provide a unique name for your template\n\t\t\t<br \/><br \/>\n\t\t\t<strong>Language<\/strong> &#8211; Choose the language of your WhatsApp template message\n\t\t\t<br \/><br \/>\n\t\t\t<strong>Template Type<\/strong> &#8211; Select your template type (depending on your requirement\n\t\t\t<br \/><br \/>\n\t\t\t<strong>Header<\/strong> &#8211; (Optional) Add a title or choose which type of media you&#8217;ll use for this header\n\t\t\t<br \/><br \/>\n\t\t\t<strong>Body<\/strong> &#8211; Enter the text for your message in the language you&#8217;ve selected\n\t\t\t<br \/><br \/>\n\t\t\t<strong>Footer<\/strong> &#8211; (Optional) Add a short line of text to the bottom of your message template\n\t\t\t<br \/><br \/>\n\t\t\t<strong>CTA or Quick Replies<\/strong> &#8211; Select the types of Interactive buttons  you can add to your message to let customers respond to your message or take action\n\t\t<\/li>\n\t<\/ul>\n\t\n<!-- \t<img decoding=\"async\" style=\"width: 100%;margin-bottom: 40px;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/template.webp\" \/> -->\n\t\n\t<ul>\n\t\t<li>\n\t\t\t<b>Lets provide the field details to create a sample template<\/b><br \/><br \/>\n\t\t\tAfter clicking on <strong>Create Template<\/strong>,  you will fill in the following details to start  creating your WhatsApp template.<br \/>\n\t\t\t<strong>Channel<\/strong> &#8211; Select your channel as <strong>WhatsApp<\/strong><br \/>\n\t\t\t<strong>Category<\/strong> &#8211; Select your <a href=\"\/different-categories-of-template-messages\">template category<\/a> based on the theme of your template ( in our case, we will select template category as <strong>Marketing<\/strong>).<br \/>\n\t\t\t<strong>Name<\/strong> &#8211; Provide a unique name for your template (in our case, we will provide the name for our template as <strong>Discount offer<\/strong>)<br \/>\n\t\t\t<strong>Language<\/strong> &#8211; Choose the language of your WhatsApp template message. For each template message, you can only pick one language.<br \/>\n\t\t<\/li>\n\t<\/ul>\n\t\n\t<div class=\"badge_section\" style=\"margin: 10px 0px;background-color: #e5f8f6;border-left: 5px solid #7fded2;\">\n\t\t<p>\n\t\t\tThe template name can only be in lowercase <strong>alphanumeric characters and underscores<\/strong>. Special characters and white spaces are not allowed.\n\t\t<\/p>\n\t<\/div>\n\t\n\t<img decoding=\"async\" style=\"width: 100%;margin-bottom: 40px;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/image-png-Apr-05-2023-06-07-03-7095-PM.webp\" \/>\n\t\n\t<ul>\n\t\t<li>\n\t\t\t<b>Click on Continue and provide following details on next screen<\/b><br \/><br \/>\n\t\t\t<strong>Template Type<\/strong> &#8211; Select your template type as <strong>WhatsApp<\/strong> or <strong>Free form<\/strong> ( in our  case, we will use <strong>WhatsApp<\/strong> as our template type) depending on your requirement<br \/><br \/>\n\t\t\t<strong>Header<\/strong> &#8211; (Optional) Add a title or choose which type of media (TEXT, IMAGE, VIDEO &#038; DOCUMENT) you&#8217;ll use for this header. In our case, since we wish to send a Media-based template message,  we will select <strong>Image<\/strong> as header type.<br \/><br \/>\n\t\t\t\n\t\t<\/li>\n\t<\/ul>\n\t\n\t<div class=\"badge_section\" style=\"margin: 10px 0px;background-color: #e5f8f6;border-left: 5px solid #7fded2;\">\n\t\t<p style=\"margin-bottom: 10px;\">\n\t\t\tYou can add images in a ratio of 16:9 or 1:1 with the max size limit of 5 MB.\n\t\t<\/p>\n\t\t<p>\n\t\t\tHere&#8217;s the size limit of different media items that you can share on WhatsApp\n\t\t<\/p>\n\t\t<table>\n\t\t\t<tr>\n\t\t\t\t<td>Video<\/td>\n\t\t\t\t<td>16 MB<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>Image<\/td>\n\t\t\t\t<td>5 MB<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>Document<\/td>\n\t\t\t\t<td>100 MB<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>Sticker<\/td>\n\t\t\t\t<td>100 KB<\/td>\n\t\t\t<\/tr>\n\t\t<\/table>\n\t<\/div>\n\t\n\t<p style=\"margin-bottom: 15px;\">\n\t\t<strong>Body &#8211; Enter the text for your message in the language you&#8217;ve selected. You can edit text formats, add emojis or include variables. These allow a developer to add unique information such as specific names, locations or tracking numbers , OTP numbers, etc when inputting the templates into WhatsApp Business Platform.<\/strong>\n\t<\/p>\n\t\n\t<p>\n\t\tThese dynamic values are depicted by 1, 2, 3 and so on and so forth as shown in the image below.\n\t<\/p>\n\t\n<!-- \t<img decoding=\"async\" style=\"width: 100%;margin-bottom: 40px;\" src=\"http:\/\/help.interkey.com.sa\/wp-content\/uploads\/2025\/01\/image-png-Apr-05-2023-06-05-51-1480-PM-2.webp\" \/> -->\n\t\n\t<ul style=\"margin-bottom: 50px;\">\n\t\t<li>\n\t\t\t<b>Add Footer and  Interactive buttons<\/b><br \/><br \/>\n\t\t\t<strong>Footer<\/strong> &#8211; (Optional) Add a short line of text to the bottom of your message template<br \/><br \/>\n\t\t\t<strong>CTA or Quick Replies<\/strong> &#8211; Select from drop down list the  two types of Interactive buttons  (Call to Action  or Quick Replies)  you can add to your message to let customers respond to your message or take action:<br \/><br \/>\n\t\t\t<strong>None: :<\/strong> If you don&#8217;t want to add any buttons, select this option. <br \/><br \/>\n\t\t\t<strong>Call to Action:<\/strong> Create up to 2 buttons that let your customers take action.  The types of action include <strong>Call phone number<\/strong> and <strong>Visit website<\/strong>. This lets you add a phone number or website URL to your message <br \/><br \/>\n\t\t\t<strong>URL-<\/strong> URL must begin with &#8216;https:\/\/&#8217; &#038; have a valid domain name<br \/><br \/>\n\t\t\t<strong>Phone Number-<\/strong> The phone number should include the country code<br \/><br \/>\n\t\t\t<strong>Quick Replies:<\/strong> Create up to 3 buttons that let your customers respond to      your message. Quick Replies are canned responses that allow your users to reply with the click of a button. Using these, you&#8217;re more likely to receive a response from customers. There can be a maximum of 3 Quick Replies that can be sent with a template message (limitation by Meta itself) and can have a maximum of 20 characters.<br \/><br \/>\n\t\t\tYou can either add &#8220;CTAs&#8221; or a &#8220;Quick Replies&#8221; to a WhatsApp Template Message. You can&#8217;t have both in one Template Message. In our case, we have  added 2 CTAs to our template message.\n\t\t<\/li>\n\t<\/ul>\n\t\n\t<ul>\n\t\t<li>\n\t\t\t<b>Review and Submit your template<\/b><br \/><br \/>\n\t\t\tFinally, proofread the template message for mistakes or grammar errors before clicking the continue button. Once submitted, you can&#8217;t make changes to the same WhatsApp Template Message. <br \/><br \/>\n\t\t\tOnce you&#8217;re sure the message is ready to be reviewed, click &#8216;Continue&#8217;. to send to WhatsApp for approval.<br \/><br \/>\n\t\t<\/li>\n\t<\/ul>\n\t\n\t<img decoding=\"async\" style=\"width: 100%;margin-bottom: 40px;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/template-review-2.webp\" \/> \n\t<ul>\n\t\t<li>\n\t\t\t<b>Check template approval status on the template manager dashboard<\/b><br \/><br \/>\n\t\t\tWhatsApp Template Messages typically take 1 minute &#8211; to 24 hours to get approved! <br \/><br \/>\n\t\t\tKeep checking the dashboard for the status of the Template Message after submitting. In case your templates are being rejected repeatedly or is stuck in the pending status, please contact us at <a href=\"support@eocean.com.pk\">support@eocean.com.pk<\/a>  and we will be happy to assist you. You can refer to our article for <a href=\"\/best-practices-for-creating-whatsapp\">rules and best practices for creating templates<\/a>.<br \/><br \/>\n\t\t<\/li>\n\t<\/ul>\n\t\n\t<img decoding=\"async\" style=\"width: 100%;margin-bottom: 40px;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/image-png-Apr-05-2023-07-52-37-4598-PM-2.webp\" \/>\n\t\n\t[feedback_form]\n\t\n\t[related_articles]\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Template Manager<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[12],"tags":[],"class_list":["post-1675","post","type-post","status-publish","format-standard","hentry","category-template-manager"],"_links":{"self":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/1675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/comments?post=1675"}],"version-history":[{"count":2,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/1675\/revisions"}],"predecessor-version":[{"id":3231,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/1675\/revisions\/3231"}],"wp:attachment":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/media?parent=1675"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/categories?post=1675"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/tags?post=1675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}