{"id":1760,"date":"2025-01-03T06:12:44","date_gmt":"2025-01-03T06:12:44","guid":{"rendered":"https:\/\/interkeykb.eoceandemo.com\/?p=1760"},"modified":"2025-10-02T05:40:47","modified_gmt":"2025-10-02T05:40:47","slug":"how-to-send-transactional-message-on-whatsapp","status":"publish","type":"post","link":"https:\/\/help.eocean.net\/knowledge\/how-to-send-transactional-message-on-whatsapp\/","title":{"rendered":"How to Send Transactional Messages on WhatsApp via Digital Connect API"},"content":{"rendered":"<div id=\"pl-gb1760-69f76aa7e06a0\"  class=\"panel-layout\" ><div id=\"pg-gb1760-69f76aa7e06a0-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb1760-69f76aa7e06a0-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb1760-69f76aa7e06a0-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w676010c491327\"  class=\"panel-layout\" ><div id=\"pg-w676010c491327-0\"  class=\"panel-grid panel-no-style\" 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class=\"menu_page_inner_section\">\n\t<h1 style=\"margin-bottom: 20px;\">\n\t\tHow to Send Transactional Messages on WhatsApp via Digital Connect API\n\t<\/h1>\n\t\n\t<h3 style=\"margin-bottom: 40px;\">\n\t\tAs a business, you may want to automate transactional messages on WhatsApp, sending message templates directly from your own system\u2014such as a website, app, or CRM\u2014whenever a relevant customer event occurs.\n\t<\/h3>\n\t\n\t<p style=\"margin-bottom: 0px;\">\n\t\tThis article will guide you through the precise steps required to automate WhatsApp notifications  with templates using your own system.\n\t<\/p>\n\t\n\t<div class=\"badge_section\" style=\"margin: 10px 0px 70px;background-color: #e5f8f6;border-left: 5px solid #7fded2;\">\n\t\t<p style=\"margin-bottom: 15px;\">\n\t\t\t<b>Prerequisites<\/b>\n\t\t<\/p>\n\t\t\n\t\t<ol>\n\t\t\t<li>You must have a <a href=\"\/get-your-business-verified-on-facebook\">verified<\/a> WhatsApp Business Account.<\/li>\n\t\t\t<li>You must have at-least one pre-approved template message<\/li>\n\t\t\t<li>You must have a WhatsApp Businesss Account hosted on Cloud API.<\/li>\n\t\t\t<li>Tools to make HTTP\/S request (We\u2019ll be using <a href=\"https:\/\/www.postman.com\/\">Postman<\/a> in this article).<\/li>\n\t\t<\/ol>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 20px;\">\n\t\t\tTABLE OF CONTENTS\n\t\t<\/h4>\n\t\t\n\t\t<ol>\n\t\t\t<li>\n\t\t\t\t<strong><a href=\"#HTTP_Request\">HTTP Request using API Key<\/a><\/strong>\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>\n\t\t\t\t<strong><a href=\"#message-types\">Message Types and Parameters<\/a><\/strong>\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>\n\t\t\t\t<strong><a href=\"#response-body\">Response Body<\/a><\/strong>\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>\n\t\t\t\t<strong><a href=\"#error-codes\">Error Codes and Messages<\/a><\/strong>\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>\n\t\t\t\t<strong><a href=\"#message-throughput\">Message Throughput<\/a><\/strong>\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>\n\t\t\t\t<strong><a href=\"#example-postman-request\">Example Postman Request<\/a><\/strong>\n\t\t\t<\/li>\n\t\t<\/ol>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" id=\"HTTP_Request\">\n\t\t<h4 style=\"margin-bottom: 20px;\">\n\t\t\tHTTP Request using API Key\n\t\t<\/h4>\n\t\t\n\t\t<p style=\"margin-bottom: 0px;\">\n\t\t\t<strong>POST<\/strong><a href=\"https:\/\/eoceandigitalconnect.com\/v2\/api\/outgoing\/message\">https:\/\/eoceandigitalconnect.com\/v2\/api\/outgoing\/message<\/a>\n\t\t<\/p>\n\t\t\n\t\t<div class=\"badge_section\" style=\"margin: 10px 0px 70px;background-color: #e5f8f6;border-left: 5px solid #7fded2;\">\n\t\t\t<p>\n\t\t\t\tTo authenticate the API request, you will require the API key associated with your account. The API key can be found in the <strong>Developer Settings<\/strong> of your Digital Connect account. Please note that access to the <strong>Developer Settings<\/strong> is restricted to the platform administrator only.\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<img decoding=\"async\" style=\"margin-bottom: 15px;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/image-png-Nov-01-2024-07-23-22-5834-AM-1.webp\" \/>\n\t\t\n\t\t<p style=\"margin-bottom: 15px;\">\n\t\t\t<b>Example:<\/b>\n\t\t<\/p>\n\t\t\n\t\t<img decoding=\"async\" style=\"margin-bottom: 15px;width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/api-image-1.webp\" \/>\n\t\t\n\t\t<p style=\"margin-bottom: 10px;\">\n\t\t\tThe request body for the API should be in JSON format and include the following parameters:\n\t\t<\/p>\n\t\t\n\t\t<table class=\"table_section\">\n\t\t\t<tr>\n\t\t\t\t<th>Fields<\/th>\n\t\t\t\t<th>Type<\/th>\n\t\t\t\t<th>Description<\/th>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>phone_number<\/td>\n\t\t\t\t<td>String (required) <\/td>\n\t\t\t\t<td>Phone number to authenticate<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>type<\/td>\n\t\t\t\t<td>String (required) <\/td>\n\t\t\t\t<td>Type of message template<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>parameters<\/td>\n\t\t\t\t<td>Object (required) <\/td>\n\t\t\t\t<td>Contains the data for the chosen type<\/td>\n\t\t\t<\/tr>\n\t\t<\/table>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" id=\"message-types\">\n\t\t<p style=\"margin-bottom: 30px;\">\n\t\t\t<b>Request Payload<\/b>\n\t\t<\/p>\n\t\t\n\t\t<img decoding=\"async\" style=\"margin-bottom: 30px;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/api-1.webp\" \/>\n\t\t\n\t\t<p style=\"margin-bottom: 10px;\">\n\t\t\t<strong>Message Types and Parameters<\/strong>\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 10px;\">\n\t\t\tYou can send both types of WhatsApp messages, including Template and Free-form messages. However, Free Form messages can only be sent to customers within a 24-hour conversation window. Otherwise, although the message won&#8217;t be sent, you will still receive a success response from the API.\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 10px;\">\n\t\t\tMake sure to include the relevant parameters based on the type you choose when sending the message in the request body.\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 10px;\">\n\t\t\t<strong>Type : TEXT<\/strong>\n\t\t<\/p>\n\t\t\n\t\t<table class=\"table_section\">\n\t\t\t<tr>\n\t\t\t\t<th>Fields<\/th>\n\t\t\t\t<th>Data Type<\/th>\n\t\t\t\t<th>Description<\/th>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>body<\/td>\n\t\t\t\t<td>String (required) <\/td>\n\t\t\t\t<td>text message that can contain URLs and supports formatting<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>preview_url<\/td>\n\t\t\t\t<td>Boolean (optional)<\/td>\n\t\t\t\t<td>Set this field to true to include a URL preview box<\/td>\n\t\t\t<\/tr>\n\t\t<\/table>\n\t\t\n\t\t<p style=\"margin-bottom: 10px;\">\n\t\t\tText Message Payload (Without Preview URL)\n\t\t<\/p>\n\t\t\n\t\t<img decoding=\"async\" style=\"margin-bottom: 15px;width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/api-2-2.webp\" \/>\n\t\t\n\t\t<p style=\"margin-bottom: 10px;\">\n\t\t\tText Message Payload (With Preview URL)\n\t\t<\/p>\n\t\t\n\t\t<img decoding=\"async\" style=\"margin-bottom: 15px;width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/api-3-1.webp\" \/>\n\t\t\n\t\t<p style=\"margin-bottom: 15px;\">\n\t\t\t<strong>Type: MEDIA<\/strong>\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 10px;\">\n\t\t\tThe media object consists of audio, document, image and video objects.\n\t\t<\/p>\n\t\t\n\t\t<table class=\"table_section\">\n\t\t\t<tr>\n\t\t\t\t<th>Fields<\/th>\n\t\t\t\t<th>Data Type<\/th>\n\t\t\t\t<th>Description<\/th>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>type<\/td>\n\t\t\t\t<td>String (required) <\/td>\n\t\t\t\t<td>The type of media object<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>id<\/td>\n\t\t\t\t<td>String (required) <\/td>\n\t\t\t\t<td>The ID of the media object<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>link<\/td>\n\t\t\t\t<td>String (required when type is audio, document, image, sticker or video or when not using uploaded media ID )<\/td>\n\t\t\t\t<td>The protocol and URL of the media to be sent<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>caption<\/td>\n\t\t\t\t<td>String (optional)<\/td>\n\t\t\t\t<td>Description of the media object<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>filename<\/td>\n\t\t\t\t<td>String (optional)<\/td>\n\t\t\t\t<td>Specified filename document<\/td>\n\t\t\t<\/tr>\n\t\t<\/table>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 10px;\"> \n\t\t\tImage Message by ID Payload\n\t\t<\/h4>\n\t\t\n\t\t<img decoding=\"async\" style=\"width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/media-api1-1.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 30px;\"> \n\t\t\tImage Message by URL Payload\n\t\t<\/h4>\n\t\t\n\t\t<img decoding=\"async\" style=\"width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/media-api2-1.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 10px;\"> \n\t\t\tAudio Message by ID Payload\n\t\t<\/h4>\n\t\t\n\t\t<img decoding=\"async\" style=\"width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/image-png-Oct-30-2023-10-48-48-5872-AM-1.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 10px;\"> \n\t\t\tAudio Message by URL Payload\n\t\t<\/h4>\n\t\t\n\t\t<img decoding=\"async\" style=\"width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/image-png-Oct-30-2023-10-50-05-5514-AM-1.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 10px;\"> \n\t\t\tDocument Message by ID Payload\n\t\t<\/h4>\n\t\t\n\t\t<img decoding=\"async\" style=\"width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/image-png-Oct-30-2023-10-52-21-2983-AM-1.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 10px;\"> \n\t\t\tDocument Message by URL Payload\n\t\t<\/h4>\n\t\t\n\t\t<img decoding=\"async\" style=\"width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/image-png-Oct-30-2023-10-53-23-1838-AM-1.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 10px;\"> \n\t\t\tVideo Message by ID Payload\n\t\t<\/h4>\n\t\t\n\t\t<img decoding=\"async\" style=\"width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/image-png-Oct-30-2023-10-54-59-1618-AM-1.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 10px;\"> \n\t\t\tVideo Message by URL Payload\n\t\t<\/h4>\n\t\t\n\t\t<img decoding=\"async\" style=\"width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/image-png-Oct-30-2023-10-56-11-4018-AM-2.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 10px;\">\n\t\t\tType:  LOCATION\n\t\t<\/h4>\n\t\t\n\t\t<table class=\"table_section\">\n\t\t\t<tr>\n\t\t\t\t<th>Fields<\/th>\n\t\t\t\t<th>Data Type<\/th>\n\t\t\t\t<th>Description<\/th>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>latitude<\/td>\n\t\t\t\t<td>String (required) <\/td>\n\t\t\t\t<td>latitude of the location<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>longitude<\/td>\n\t\t\t\t<td>String (required) <\/td>\n\t\t\t\t<td>longitude of the location<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>name<\/td>\n\t\t\t\t<td>String (optional)<\/td>\n\t\t\t\t<td>name of the location<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>address<\/td>\n\t\t\t\t<td>String (optional)<\/td>\n\t\t\t\t<td>address of the location<\/td>\n\t\t\t<\/tr>\n\t\t<\/table>\n\t\t\n\t\t<h4 style=\"margin-bottom: 15px;\">\n\t\t\tLocation Message Payload\n\t\t<\/h4>\n\t\t\n\t\t<img decoding=\"async\" style=\"width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/image-png-Oct-30-2023-11-02-06-0669-AM-2.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 10px;\">\n\t\t\tType: TEMPLATE\n\t\t<\/h4>\n\t\t\n\t\t<table class=\"table_section\">\n\t\t\t<tr>\n\t\t\t\t<th>Fields<\/th>\n\t\t\t\t<th>Data Type<\/th>\n\t\t\t\t<th>Description<\/th>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>name<\/td>\n\t\t\t\t<td>String (required) <\/td>\n\t\t\t\t<td>The ID of the media object<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>language<\/td>\n\t\t\t\t<td>Object (required) <\/td>\n\t\t\t\t<td>Specifies the language object<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>component<\/td>\n\t\t\t\t<td>Array of Objects (optional)<\/td>\n\t\t\t\t<td>Specifies the array of component objects<\/td>\n\t\t\t<\/tr>\n\t\t<\/table>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 10px;\">\n\t\t\tTemplate Text Message Payload\n\t\t<\/h4>\n\t\t\n\t\t<img decoding=\"async\" style=\"width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/image-png-Oct-30-2023-11-05-57-9909-AM-2.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 10px;\">\n\t\t\tTemplate Button Message Payload\n\t\t<\/h4>\n\t\t\n\t\t<img decoding=\"async\" style=\"width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/image-png-Oct-30-2023-11-10-14-8044-AM-2.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 10px;\">\n\t\t\tTemplate Date and Currency Message Payload\n\t\t<\/h4>\n\t\t\n\t\t<img decoding=\"async\" style=\"width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/image-png-Oct-30-2023-11-17-17-4018-AM-2.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 10px;\">\n\t\t\tType: CONTACTS\n\t\t<\/h4>\n\t\t\n\t\t<table class=\"table_section\">\n\t\t\t<tr>\n\t\t\t\t<th>Fields<\/th>\n\t\t\t\t<th>Data Type<\/th>\n\t\t\t\t<th>Description<\/th>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>name<\/td>\n\t\t\t\t<td>Object (required)<\/td>\n\t\t\t\t<td>Specifies the name object<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>address<\/td>\n\t\t\t\t<td>Object (required) <\/td>\n\t\t\t\t<td>Specifies the address object<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>email<\/td>\n\t\t\t\t<td>Object (required) <\/td>\n\t\t\t\t<td>Specifies the email object<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>org<\/td>\n\t\t\t\t<td>Object (required) <\/td>\n\t\t\t\t<td>Specifies the organization object<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>phone<\/td>\n\t\t\t\t<td>Object (required) <\/td>\n\t\t\t\t<td>Specifies the phone object<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>birthday<\/td>\n\t\t\t\t<td>String (required) <\/td>\n\t\t\t\t<td>Specifies the birthday<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>url<\/td>\n\t\t\t\t<td>Object (required) <\/td>\n\t\t\t\t<td>Specifies the url object<\/td>\n\t\t\t<\/tr>\n\t\t<\/table>\n\t\t\n\t\t<h4 style=\"margin-bottom: 10px;\">\n\t\t\tContact Message Payload\n\t\t<\/h4>\n\t\t\n\t\t<img decoding=\"async\" style=\"width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/image-png-Oct-30-2023-11-26-11-6603-AM-2.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 30px;\">\n\t\t\tParameter Fields\n\t\t<\/h4>\n\t\t\n\t\t<table class=\"table_section\">\n\t\t\t<tr>\n\t\t\t\t<th>Fields<\/th>\n\t\t\t\t<th>Data Type<\/th>\n\t\t\t\t<th>Description<\/th>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>type<\/td>\n\t\t\t\t<td>String (required)<\/td>\n\t\t\t\t<td>Describes parameter type. Values: text, currency, date_time, image or document.<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>text<\/td>\n\t\t\t\t<td>String (required when type is text)<\/td>\n\t\t\t\t<td>Message of the text<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>currency<\/td>\n\t\t\t\t<td>String (required when type is currency)<\/td>\n\t\t\t\t<td>Specifies the currency object<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>date_time<\/td>\n\t\t\t\t<td>string (required when type is date_time)<\/td>\n\t\t\t\t<td>Specifies the date_time object<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>image<\/td>\n\t\t\t\t<td>String (required when type is image)<\/td>\n\t\t\t\t<td>Specifies the media object of type image<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>document<\/td>\n\t\t\t\t<td>String (required when type is document)<\/td>\n\t\t\t\t<td>Specifies the media object of type document<\/td>\n\t\t\t<\/tr>\n\t\t<\/table>\n\t\t\n\t\t<p style=\"margin-bottom: 30px;\">\n\t\t\tFor more information on message types and their required parameters, please refer to the following link:\n\t\t<\/p>\n\t\t\n\t\t<p>\n\t\t\t<a href=\"https:\/\/developers.facebook.com\/docs\/whatsapp\/cloud-api\/reference\/messages\">https:\/\/developers.facebook.com\/docs\/whatsapp\/cloud-api\/reference\/messages<\/a>\n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" id=\"response-body\">\n\t\t<h4 style=\"margin-bottom: 10px;\">\n\t\t\tResponse Body\n\t\t<\/h4>\n\t\t\n\t\t<p>\n\t\t\tIf successful, the response body will return a status of 200 including message ID  and a success indicator.\n\t\t<\/p>\n\t\t\n\t\t<img decoding=\"async\" style=\"width: 85%;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/image-png-Oct-30-2023-11-30-52-6305-AM-2.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" id=\"message-throughput\">\n\t\t<h4 style=\"margin-bottom: 10px;\">\n\t\t\tMessage Throughput\n\t\t<\/h4>\n\t\t\n\t\t<p style=\"margin-bottom: 10px;\">\n\t\t\tFor each registered business phone number, Cloud API supports up to  1,000 messages\/sec by default.\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 10px;\">\n\t\t\tThroughput is inclusive of inbound and outbound messages and all message types. Note that business phone numbers, regardless of throughput, are still subject to their WhatsApp Business Account&#8217;s <a href=\"https:\/\/developers.facebook.com\/docs\/whatsapp\/cloud-api\/overview\/#rate-limits\">business use case rate limit<\/a> and <a href=\"https:\/\/developers.facebook.com\/docs\/whatsapp\/messaging-limits\">template messaging limits<\/a>.\n\t\t<\/p>\n\t\t\n\t\t<p>\n\t\t\tIf you attempt to send more messages than your current throughput level allows, the <strong>API will return error code 130429<\/strong> until you are within your allowed level again.\n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 10px;\">\n\t\t\tError Codes and Messages\n\t\t<\/h4>\n\t\t\n\t\t<table class=\"table_section\">\n\t\t\t<tr>\n\t\t\t\t<th>Error Message<\/th>\n\t\t\t\t<th>Error Code<\/th>\n\t\t\t\t<th>Error Description<\/th>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>noToken<\/td>\n\t\t\t\t<td>Unauthorised: No token Provided (Code: 1488)<\/td>\n\t\t\t\t<td>The request is missing the required authentication token<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>invalidToken<\/td>\n\t\t\t\t<td>Unauthorised: Invalid token (Code: 1489)<\/td>\n\t\t\t\t<td>The provided authentication token is invalid or expired<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>incorrectCredentials<\/td>\n\t\t\t\t<td>Incorrect org_unit_id or phone_number_id (Code: 1652)<\/td>\n\t\t\t\t<td>The provided org_unit_id or phone_number_id is incorrect or invalid<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>validation<\/td>\n\t\t\t\t<td>Data Validation Error (Code: 1265)<\/td>\n\t\t\t\t<td>Data being sent does not match the expected format<\/td>\n\t\t\t<\/tr>\n\t\t\t\n\t\t\t<tr>\n\t\t\t\t<td>limitReached<\/td>\n\t\t\t\t<td>limitReached: (Code: 130429)<\/td>\n\t\t\t\t<td>Requests per minute exceeded<\/td>\n\t\t\t<\/tr>\n\t\t<\/table>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 10px;\">\n\t\t\tExample Postman Request\n\t\t<\/h4>\n\t\t\n\t\t<p style=\"margin-bottom: 0px;\">\n\t\t\tStep 1: Setup Request Type to &#8220;POST&#8221;\n\t\t<\/p>\n\t\t<p style=\"margin-bottom: 0px;\">\n\t\t\tStep 2: Setup URL\n\t\t<\/p>\n\t\t<p style=\"margin-bottom: 0px;\">\n\t\t\tStep 3:  Select Headers option\n\t\t<\/p>\n\t\t<p style=\"margin-bottom: 0px;\">\n\t\t\tStep 4:  Set token under Headers section\n\t\t<\/p>\n\t\t<p style=\"margin-bottom: 0px;\">\n\t\t\tStep 5:  Choose body type &#8220;raw&#8221; \n\t\t<\/p>\n\t\t<p style=\"margin-bottom: 0px;\">\n\t\t\tStep 6:  Select &#8220;JSON&#8221; type\n\t\t<\/p>\n\t\t<p style=\"margin-bottom: 40px;\">\n\t\t\tStep 7:  Set content of the request\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 10px;\">\n\t\t\tYou can find more examples here &#8211; <a href=\"https:\/\/www.postman.com\/payload-administrator-52198977\/workspace\/eocean-whatsapp-apis\/environment\/30521744-853b5979-e892-49da-9ab2-0eac11bcd93f\">Open in Postman<\/a>\n\t\t<\/p>\n\t\t\n\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/10\/postman-pic-2.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"badge_section\" style=\"margin: 10px 0px;\">\n\t\t<p>\n\t\t\tCheck your <strong>messaging limit tier<\/strong> in your Facebook Business Manager or Digital Connect Campaign Manager to determine your daily template sending limit.\n\t\t<\/p>\n\t<\/div>\n\t\n\t[feedback_form]\n\t\n\t[related_articles]\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital Connect API Docs<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[5],"tags":[],"class_list":["post-1760","post","type-post","status-publish","format-standard","hentry","category-digital-connect-api-docs"],"_links":{"self":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/1760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/comments?post=1760"}],"version-history":[{"count":3,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/1760\/revisions"}],"predecessor-version":[{"id":3237,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/1760\/revisions\/3237"}],"wp:attachment":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/media?parent=1760"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/categories?post=1760"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/tags?post=1760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}