{"id":2120,"date":"2025-01-02T13:02:39","date_gmt":"2025-01-02T13:02:39","guid":{"rendered":"https:\/\/interkeykb.eoceandemo.com\/?p=1724"},"modified":"2025-10-02T05:41:51","modified_gmt":"2025-10-02T05:41:51","slug":"what-are-conversational-components-and-how-to-configure-them","status":"publish","type":"post","link":"https:\/\/help.eocean.net\/knowledge\/what-are-conversational-components-and-how-to-configure-them\/","title":{"rendered":"What are Conversational Components and how to configure them"},"content":{"rendered":"<div id=\"pl-gb2120-69dbea2f4a3ec\"  class=\"panel-layout\" ><div id=\"pg-gb2120-69dbea2f4a3ec-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb2120-69dbea2f4a3ec-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb2120-69dbea2f4a3ec-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w67768ea2b1789\"  class=\"panel-layout\" ><div id=\"pg-w67768ea2b1789-0\"  class=\"panel-grid 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class=\"menu_page_inner_section\">\n\t<h1 style=\"margin-bottom: 20px;\">\n\t\tWhat are Conversational Components and how to configure them?\n\t<\/h1>\n\t\n\t<h3 style=\"margin-bottom: 40px;\">\n\t\tConversational components are in-chat features that you can enable on your business phone number to simplify customer interactions on WhatsApp. You can set up welcome message, offer pre-written ice breakers, and easy-to-use commands.\n\t<\/h3>\n\t\n\t<div class=\"badge_section\" style=\"margin: 10px 0px;background-color: #e5f8f6;border-left: 5px solid #7fded2;\">\n\t\t<p>\n\t\t\tThese components are only available on cloud-hosted WhatsApp accounts. Conversation components are not supported on WhatsApp Web. Administrators can configure the conversational components in Digital Connect.\n\t\t<\/p>\n\t<\/div>\n\t\n\t<p style=\"margin-bottom: 20px;\">\n\t\tEOcean Digital Connect  supports the following conversational components.\n\t<\/p>\n\t\n\t<ul style=\"margin-bottom: 30px;\">\n\t\t<li><strong>Welcome Message:<\/strong> Greet users with a welcome message when they open a WhatsApp chat for the first time.<\/li>\n\t\t<li><strong>Ice Breakers:<\/strong> Present pre-written, selectable text options to first-time customers to drive and guide their interactions with your business.<\/li>\n\t\t<li><strong>Commands:<\/strong> Present a list of commands to customers when they type &#8220;\/&#8221;. A &#8216;hint&#8221; gives the user an idea of what can happen when they use a specific command.<\/li>\n\t<\/ul>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 15px;\">\n\t\t\tConfigure Conversational Components\n\t\t<\/h4>\n\t\t\n\t\t<p>\n\t\t\tYou can configure all of these features in <strong>WhatsApp Manager<\/strong> on your WhatsApp Business Phone number.\n\t\t<\/p>\n\t<\/div>\n\t\n\t<p style=\"margin-bottom: 20px;\">\n\t\t<b>Welcome Message<\/b>\n\t<\/p>\n\t\n\t<ul>\n\t\t<li>In Digital Connect&#8217;s sidebar, go to <strong>WhatsApp Manager<\/strong>, click <strong>Automations<\/strong>, and toggle the <strong>Welcome message<\/strong> button to enable it.<\/li>\n\t<\/ul>\n\t\n<!-- \t<img decoding=\"async\" style=\"width: 100%;margin-bottom: 10px;\" src=\"https:\/\/interkeykb.eoceandemo.com\/wp-content\/uploads\/2025\/01\/welcome-messages-conversational-components.webp\" \/> -->\n\t\n\t<div class=\"badge_section\" style=\"margin: 10px 0px 40px;background-color: #e5f8f6;border-left: 5px solid #7fded2;\">\n\t\t<p>\n\t\t\tAll free form, interactive, and template message types can be sent as welcome messages. Categorized message pricing will apply.\n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4>\n\t\t\tIce Breakers\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>In Digital Connect&#8217;s sidebar, go to <strong>WhatsApp Manager<\/strong>, click <strong>Automations<\/strong>, and select <strong>Edit<\/strong> for Ice Breakers.<\/li>\n\t\t<\/ul>\n\t\t\n<!-- \t\t<img decoding=\"async\" style=\"width: 100%;margin-bottom: 40px;\" src=\"http:\/\/help.interkey.com.sa\/wp-content\/uploads\/2025\/01\/ice-breaker-converational-components.webp\" \/> -->\n\t\t\n\t\t<ul>\n\t\t\t<li>Add, edit, and rearrange your Icebreakers.. For this example, we have configured two Ice Breakers, &#8221; Help&#8221; and &#8220;Learn more about our products&#8221;.<\/li>\n\t\t<\/ul>\n\t\t\n<!-- \t\t<img decoding=\"async\" style=\"width: 100%;margin-bottom: 20px;\" src=\"http:\/\/help.interkey.com.sa\/wp-content\/uploads\/2025\/01\/ice-breakers-save-conversational-components-1.webp\" \/> -->\n\t\t\n\t\t<ul style=\"margin-bottom: 20px;\">\n\t\t\t<li>Click <strong>Save<\/strong> to apply changes<\/li>\n\t\t<\/ul>\n\t\t\n\t\t<p>\n\t\t\tYour  ice breakers can now be used by your customers. You can return to these screens and edit your Ice Breakers at any time.\n\t\t<\/p>\n\t\t\n\t\t<div class=\"badge_section\" style=\"margin: 10px 0px;background-color: #e5f8f6;border-left: 5px solid #7fded2;\">\n\t\t\t<p>\n\t\t\t\tYou can configure up to 4 ice breakers on a business phone number. Each ice breaker can have a maximum of 80 characters. Emojis are not supported.\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"badge_section\">\n\t\t\t<p>\n\t\t\t\tIf a WhatsApp user taps a <a href=\"https:\/\/faq.whatsapp.com\/425247423114725\/?cms_platform=iphone&#038;fbclid=IwZXh0bgNhZW0CMTEAAR2eOZFC9CJYDwYCOiEfiSJJTZ_-NJA11ISFqq5WXyXhSg4lODBrP6t9ja0_aem_smBTAQf-eMLFsp3D_P9PlQ\">universal link<\/a> (wa.me or api.whatsapp.com links) configured with pre-filled text, the user interfaces for ice breakers are automatically dismissed.\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 20px;\">\n\t\t\tCommands\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>In Digital Connect&#8217;s sidebar, go to <strong>WhatsApp Manager<\/strong>, click <strong>Automations<\/strong>, and select <strong>Edit<\/strong> for Commands.<\/li>\n\t\t<\/ul>\n\t\t\n<!-- \t\t<img decoding=\"async\" style=\"width: 100%;margin-bottom: 30px;\" src=\"http:\/\/help.interkey.com.sa\/wp-content\/uploads\/2025\/01\/commands-conversational-components-1.webp\" \/> -->\n\t\t\n\t\t<ul>\n\t\t\t<li>Add, edit, and rearrange your Commands. For this example, we have configured two Commands, &#8221; Menu&#8221; and &#8220;Video&#8221;.<\/li>\n\t\t<\/ul>\n\t\t\n\t\t<ul>\n\t\t\t<li>Click <strong>Save<\/strong> to apply changes<\/li>\n\t\t<\/ul>\n\t\t\n\t\t<p>\n\t\t\tYour commands can now be used by your customers. You can return to these screens and edit commands at any time.\n\t\t<\/p>\n\t\t\n\t\t<div class=\"badge_section\" style=\"margin: 10px 0px;background-color: #e5f8f6;border-left: 5px solid #7fded2;\">\n\t\t\t<p>\n\t\t\t\tYou can define up to 30 commands. Each command has a maximum of 32 characters, and each hint has a maximum of 256 characters. Emojis are not supported.\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 15px;\">\n\t\t\tTesting conversational components\n\t\t<\/h4>\n\t\t\n\t\t<p>\n\t\t\tAfter configuring your icebreaker or command, please open WhatsApp and initiate a conversation with the designated WhatsApp Business phone number. The newly set components will be available for your interaction immediately..\n\t\t<\/p>\n\t\t\n\t\t<p>\n\t\t\tSince icebreakers only work with first-time conversations, you&#8217;ll need to clear the chat first if you have an existing chat thread with the business number. To clear a chat, go to the business&#8217;s profile in WhatsApp, tap the vertical icon menu next to the business name, and select Clear chat. When the business now initiates a new chat thread, the icebreakers will appear.\n\t\t<\/p>\n\t<\/div>\n\t\n\t[feedback_form]\n\t\n\t[related_articles]\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>WhatsApp Manager<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[15],"tags":[],"class_list":["post-2120","post","type-post","status-publish","format-standard","hentry","category-whatsapp-manager"],"_links":{"self":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/2120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/comments?post=2120"}],"version-history":[{"count":1,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/2120\/revisions"}],"predecessor-version":[{"id":3239,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/2120\/revisions\/3239"}],"wp:attachment":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/media?parent=2120"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/categories?post=2120"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/tags?post=2120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}