{"id":861,"date":"2024-12-11T07:57:58","date_gmt":"2024-12-11T07:57:58","guid":{"rendered":"https:\/\/interkeykb.eoceandemo.com\/?p=861"},"modified":"2025-10-01T13:47:36","modified_gmt":"2025-10-01T13:47:36","slug":"action-blocks-in-bot-builder","status":"publish","type":"post","link":"https:\/\/help.eocean.net\/knowledge\/action-blocks-in-bot-builder\/","title":{"rendered":"Action Blocks in Bot Builder"},"content":{"rendered":"<div id=\"pl-gb861-69db02d93c66d\"  class=\"panel-layout\" ><div id=\"pg-gb861-69db02d93c66d-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb861-69db02d93c66d-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb861-69db02d93c66d-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w6760077417d5f\"  class=\"panel-layout\" ><div id=\"pg-w6760077417d5f-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w6760077417d5f-0-0\"  class=\"panel-grid-cell\" ><div 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" width=\"22\" height=\"22\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\" xml:space=\"preserve\">\n\t\t\t\t\t<path d=\"M460.355,421.59L353.844,315.078c20.041-27.553,31.885-61.437,31.885-98.037\n\t\t\t\t\t\tC385.729,124.934,310.793,50,218.686,50C126.58,50,51.645,124.934,51.645,217.041c0,92.106,74.936,167.041,167.041,167.041\n\t\t\t\t\t\tc34.912,0,67.352-10.773,94.184-29.158L419.945,462L460.355,421.59z M100.631,217.041c0-65.096,52.959-118.056,118.055-118.056\n\t\t\t\t\t\tc65.098,0,118.057,52.959,118.057,118.056c0,65.096-52.959,118.056-118.057,118.056C153.59,335.097,100.631,282.137,100.631,217.041\n\t\t\t\t\t\tz\"\/>\n\t\t\t\t<\/svg>\n\t\t<\/span>\n\t<\/button>\n\n\t\n\t\n\t<div class='proloading'>\n\n\t\t<div class=\"asl_loader\"><div class=\"asl_loader-inner asl_simple-circle\"><\/div><\/div>\n\n\t\t\t<\/div>\n\n\t\t\t<div class='proclose'>\n\t\t\t<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\"\n\t\t\t\ty=\"0px\"\n\t\t\t\twidth=\"12\" height=\"12\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\"\n\t\t\t\txml:space=\"preserve\">\n\t\t\t\t<polygon points=\"438.393,374.595 319.757,255.977 438.378,137.348 374.595,73.607 255.995,192.225 137.375,73.622 73.607,137.352 192.246,255.983 73.622,374.625 137.352,438.393 256.002,319.734 374.652,438.378 \"\/>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\n\t\n<\/div>\t<\/div>\n\t<div class='asl_data_container' style=\"display:none !important;\">\n\t\t<div class=\"asl_init_data wpdreams_asl_data_ct\"\n\tstyle=\"display:none !important;\"\n\tid=\"asl_init_id_1\"\n\tdata-asl-id=\"1\"\n\tdata-asl-instance=\"1\"\n\tdata-settings=\"{&quot;homeurl&quot;:&quot;https:\\\/\\\/help.eocean.net\\\/knowledge\\\/&quot;,&quot;resultstype&quot;:&quot;vertical&quot;,&quot;resultsposition&quot;:&quot;hover&quot;,&quot;itemscount&quot;:4,&quot;charcount&quot;:0,&quot;highlight&quot;:false,&quot;highlightWholewords&quot;:true,&quot;singleHighlight&quot;:false,&quot;scrollToResults&quot;:{&quot;enabled&quot;:false,&quot;offset&quot;:0},&quot;resultareaclickable&quot;:1,&quot;autocomplete&quot;:{&quot;enabled&quot;:false,&quot;lang&quot;:&quot;en&quot;,&quot;trigger_charcount&quot;:0},&quot;mobile&quot;:{&quot;menu_selector&quot;:&quot;#menu-toggle, .menu-toggle&quot;},&quot;trigger&quot;:{&quot;click&quot;:&quot;results_page&quot;,&quot;click_location&quot;:&quot;same&quot;,&quot;update_href&quot;:false,&quot;return&quot;:&quot;results_page&quot;,&quot;return_location&quot;:&quot;same&quot;,&quot;facet&quot;:true,&quot;type&quot;:true,&quot;redirect_url&quot;:&quot;?s={phrase}&quot;,&quot;delay&quot;:300},&quot;animations&quot;:{&quot;pc&quot;:{&quot;settings&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;results&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;items&quot;:&quot;voidanim&quot;},&quot;mob&quot;:{&quot;settings&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;results&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;items&quot;:&quot;voidanim&quot;}},&quot;autop&quot;:{&quot;state&quot;:true,&quot;phrase&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;},&quot;resPage&quot;:{&quot;useAjax&quot;:false,&quot;selector&quot;:&quot;#main&quot;,&quot;trigger_type&quot;:true,&quot;trigger_facet&quot;:true,&quot;trigger_magnifier&quot;:false,&quot;trigger_return&quot;:false},&quot;resultsSnapTo&quot;:&quot;left&quot;,&quot;results&quot;:{&quot;width&quot;:&quot;auto&quot;,&quot;width_tablet&quot;:&quot;auto&quot;,&quot;width_phone&quot;:&quot;auto&quot;},&quot;settingsimagepos&quot;:&quot;right&quot;,&quot;closeOnDocClick&quot;:true,&quot;overridewpdefault&quot;:false,&quot;override_method&quot;:&quot;get&quot;}\"><\/div>\n\t<div id=\"asl_hidden_data\">\n\t\t<svg style=\"position:absolute\" height=\"0\" width=\"0\">\n\t\t\t<filter id=\"aslblur\">\n\t\t\t\t<feGaussianBlur in=\"SourceGraphic\" stdDeviation=\"4\"\/>\n\t\t\t<\/filter>\n\t\t<\/svg>\n\t\t<svg style=\"position:absolute\" height=\"0\" width=\"0\">\n\t\t\t<filter id=\"no_aslblur\"><\/filter>\n\t\t<\/svg>\n\t<\/div>\n\t<\/div>\n\n\t<div id='ajaxsearchliteres1'\n\tclass='vertical wpdreams_asl_results asl_w asl_r asl_r_1 asl_r_1_1'>\n\n\t\n\t<div class=\"results\">\n\n\t\t\n\t\t<div class=\"resdrg\">\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n\n\t\n\t\n<\/div>\n\n\t<div id='__original__ajaxsearchlitesettings1'\n\t\tdata-id=\"1\"\n\t\tclass=\"searchsettings wpdreams_asl_settings asl_w asl_s asl_s_1\">\n\t\t<form name='options'\n\t\taria-label=\"Search settings form\"\n\t\tautocomplete = 'off'>\n\n\t\n\t\n\t<input type=\"hidden\" name=\"filters_changed\" style=\"display:none;\" value=\"0\">\n\t<input type=\"hidden\" name=\"filters_initial\" style=\"display:none;\" value=\"1\">\n\n\t<div class=\"asl_option_inner hiddend\">\n\t\t<input type='hidden' name='qtranslate_lang' id='qtranslate_lang'\n\t\t\t\tvalue='0'\/>\n\t<\/div>\n\n\t\n\t\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Generic selectors<\/legend>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"exact\"\n\t\t\t\t\t\taria-label=\"Exact matches only\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tExact matches only\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"title\"\n\t\t\t\t\t\taria-label=\"Search in title\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tSearch in title\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"content\"\n\t\t\t\t\t\taria-label=\"Search in content\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tSearch in content\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t<input type=\"checkbox\" value=\"excerpt\"\n\t\t\t\t\taria-label=\"Search in excerpt\"\n\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t<\/div>\n\t<\/fieldset>\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Post Type Selectors<\/legend>\n\t\t\t\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t\t<input type=\"checkbox\" value=\"post\"\n\t\t\t\t\t\taria-label=\"Hidden option, ignore please\"\n\t\t\t\t\t\tname=\"customset[]\" checked=\"checked\"\/>\n\t\t\t<\/div>\n\t\t\t\t<\/fieldset>\n\t<\/form>\n\t<\/div>\n<\/div>\n\n      <\/div>\n   <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"pl-gb861-69db02d93c9db\"  class=\"panel-layout\" ><div id=\"pg-gb861-69db02d93c9db-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb861-69db02d93c9db-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb861-69db02d93c9db-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"mobile_section custom_container panel-widget-style panel-widget-style-for-gb861-69db02d93c9db-0-0-0\" ><div id=\"pl-w6863cbaa98165\"  class=\"panel-layout\" ><div id=\"pg-w6863cbaa98165-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w6863cbaa98165-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w6863cbaa98165-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\">[mobile_menu]<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"pl-gb861-69db02d93cbe9\"  class=\"panel-layout\" ><div id=\"pg-gb861-69db02d93cbe9-0\"  class=\"panel-grid panel-has-style\" ><div class=\"custom_container panel-row-style panel-row-style-for-gb861-69db02d93cbe9-0\" ><div id=\"pgc-gb861-69db02d93cbe9-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb861-69db02d93cbe9-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w68dd30f794dd3\"  class=\"panel-layout\" ><div id=\"pg-w68dd30f794dd3-0\"  class=\"panel-grid panel-has-style\" ><div class=\"getting_started_section panel-row-style panel-row-style-for-w68dd30f794dd3-0\" ><div id=\"pgc-w68dd30f794dd3-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd30f794dd3-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w68dd30f794dde\"  class=\"panel-layout\" ><div id=\"pg-w68dd30f794dde-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68dd30f794dde-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd30f794dde-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><div class=\"breadcrumb_section\">\n\t<ul>\n\t\t<li>\n\t\t\t<a href=\"\/\">Help Center<\/a>\n\t\t<\/li>\n\t\t<i class=\"fa fa-chevron-right\"><\/i>\n\t\t<li>\n\t\t\t<p>ChatBot Builder<\/p>\n\t\t<\/li>\n\t<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-w68dd30f794dde-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68dd30f794dde-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd30f794dde-1-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"textwidget custom-html-widget\"><ul class=\"left-menu\"><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/campaign-manager\/\">Campaign Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/chat-manager\/\">Chat Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/chatbot-builder\/\">ChatBot Builder<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/digital-connect-api-docs\/\">Digital Connect API Docs<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/getting-started\/\">Getting Started<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/insights\/\">Insights<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/integrations\/\">Integrations<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/plans-pricing\/\">Plans Pricing<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/sms-service\/\">SMS Service<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/support-channel\/\">Support Channel<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/template-manager\/\">Template Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/users-and-teams\/\">Users and Teams<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/whatsapp-business-platform\/\">Whatsapp Business Platform<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/whatsapp-manager\/\">WhatsApp Manager<\/a><\/div><\/li><\/ul><\/div><\/div><\/div><div id=\"pgc-w68dd30f794dde-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd30f794dde-1-1-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"2\" ><div class=\"textwidget custom-html-widget\"><div class=\"menu_page_inner_section\">\n\t<h1>\n\t\tAction Blocks in Bot Builder\n\t<\/h1>\n\t<h3 style=\"margin-bottom: 40px;\">\n\t\tAction blocks are the building blocks for the bot. You use action blocks to trigger an action such as initiating a conversation, collecting an input, sending API request, transferring to a human agent and more.\n\t<\/h3>\n\t\n\t<p style=\"margin-bottom: 15px;\">\n\t\tSo lets dive in!\n\t<\/p>\n\t\n\t<p style=\"margin-bottom: 40px;\">\n\t\tThe Bot Builder has multiple action blocks that you can use to build your bot flow.\n\t<\/p>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 70px;\">\n\t\t<h4 style=\"margin-bottom: 10px !important;\">\n\t\t\tTrigger\n\t\t<\/h4>\n\t\t\n\t\t<p style=\"margin-bottom: 15px\">\n\t\t\tA bot starts with a trigger \u2013 an action user performs to initiate a bot flow or a conversation. By default, the bot is triggered to appear without any condition defined.\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 25px\">\n\t\t\tThere are 3 action blocks that you can trigger the bot with:\n\t\t<\/p>\n\t\t\n\t\t<ol>\n\t\t\t<li>Message Trigger<\/li>\n\t\t\t<li>API Trigger<\/li>\n\t\t\t<li>Form Trigger<\/li>\n\t\t<\/ol>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 70px;\">\n\t\t<h4 style=\"margin-bottom: 10px !important;\">\n\t\t\tMessage Block\n\t\t<\/h4>\n\t\t\n\t\t<p style=\"margin-bottom: 15px\">\n\t\t\tDuring a conversation, the bot may send informative messages to the user and does not expect a response back from them. These messages help build up the conversation rather than having a monotonous job of collecting input from the user.\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 5px\">\n\t\t\tWith this action block, you can send a series of informative messages that can be either text or rich media (images, videos, pdfs).\n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 70px;\">\n\t\t<h4 style=\"margin-bottom: 10px !important;\">\n\t\t\tMessage Block Components\n\t\t<\/h4>\n\t\t\n\t\t<p style=\"margin-bottom: 25px\">\n\t\t\tYou can open the message block tray by clicking on the <strong>Add Trigger<\/strong> within the builder canvas.\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 25px\">\n\t\t\tVideo Not Available\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 15px;\">\n\t\t\tThere are 4 major components in a Message block.\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 15px;\">\n\t\t\t<strong>1. Trigger Name<\/strong>\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 10px\">\n\t\t\tYou can provide a trigger name for your understanding and in order to make it unique.\n\t\t<\/p>\n\t\t\n\t\t<div style=\"width: 70%;margin: 0px auto 40px;\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/Trigger-name.webp\" \/>\n\t\t<\/div>\n\t\t\n\t\t<p style=\"margin-bottom: 15px;\">\n\t\t\t<strong>2. Initiate conversation with<\/strong>\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 10px\">\n\t\t\tYou can add keywords so that whenever a user types those keywords, a bot response or a flow is initiated.\n\t\t<\/p>\n\t\t\n\t\t<div style=\"width: 70%;margin: 0px auto 40px;\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/Intiate-conversation-with.webp\" \/>\n\t\t<\/div>\n\t\t\n\t\t<p style=\"margin-bottom: 15px;\">\n\t\t\t<strong>3. Bot Response<\/strong>\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 10px\">\n\t\t\tYou can add  responses for your bot that the user will receive whenever a trigger is initiated based on user action. Bot response could either be a text, media or template message.\n\t\t<\/p>\n\t\t\n\t\t<div style=\"margin: 0px auto 40px;\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/Bot-response-text-message.webp\" \/>\n\t\t\t<p>\n\t\t\t\tText message\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<div style=\"width: 70%;margin: 0px auto 40px;\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/Bot-response-media-1.webp\" \/>\n\t\t\t<p>\n\t\t\t\tMedia message\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<div style=\"width: 70%;margin: 0px auto 20px;\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/Bot-response-template.webp\" \/>\n\t\t\t<p>\n\t\t\t\tTemplate message\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<p style=\"margin-bottom: 15px;\">\n\t\t\t<strong>4. Bot Menu<\/strong>\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 10px\">\n\t\t\tIf you want to add menu options, you can click on <strong>Add Menu Option<\/strong> to create new options and they will be added as new triggers.\n\t\t<\/p>\n\t\t\n\t\t<div style=\"width: 70%;margin: 0px auto 40px;\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/Bot-Menu1.webp\" \/>\n\t\t<\/div>\n\t\t\n\t\t<p style=\"margin-bottom: 15px;\">\n\t\t\t<strong>Add Fallback Response (Optional)<\/strong>\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 10px\">\n\t\t\tThe fallback response is triggered when your bot doesn&#8217;t recognize the user&#8217;s message. You can add a fallback message to trigger a bot response whenever customer sends an invalid message.\n\t\t<\/p>\n\t\t\n\t\t<img decoding=\"async\" style=\"margin-bottom: 20px;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/Fallback.webp\" \/>\n\t\t\n\t\t<p style=\"margin-bottom: 15px;\">\n\t\t\t<strong>Add Loopback Response (Optional)<\/strong>\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 10px\">\n\t\t\tYou can add a loop-back response to take your users to a specific menu option. You can choose the trigger from the list to trigger the specific flow.\n\t\t<\/p>\n\t\t\n\t\t<img decoding=\"async\" style=\"margin-bottom: 50px;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/loopback.webp\" \/>\n\t\t\n\t\t<p style=\"margin-bottom: 15px;\">\n\t\t\t<strong>Bot to Human Handover<\/strong>\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 10px\">\n\t\t\tAt times your bot may not be able to provide an answer to your users, and they may require support from human agents to get help with complex queries. You can set the trigger here to allow your user to transfer the conversation to a human agent if needed by clicking the Bot to Human Handover checkbox.\n\t\t<\/p>\n\t\t\n\t\t<img decoding=\"async\" style=\"margin-bottom: 50px;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/bot-to-human-handover.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 15px !important;\">\n\t\t\tAPI Block\n\t\t<\/h4>\n\t\t\n\t\t<p style=\"margin-bottom: 40px\">\n\t\t\tDuring a conversation, your bot may want to receive user requests and provide a response against those requests. With the API Block you can make API calls to an external system to fetch or push data by integrating pre-built or external REST APIs as part of the bot conversation.\n\t\t<\/p>\n\t\t\n\t\t<h5>\n\t\t\tCreating the API\n\t\t<\/h5>\n\t\t\n\t\t<ul>\n\t\t\t<li>Go to Builder canvas and click on <strong>Settings<\/strong><\/li>\n\t\t<\/ul>\n\t\t\n\t\t<img decoding=\"async\" style=\"margin-bottom: 20px;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/Action-Block.webp\" \/>\n\t\t\n\t\t<ul>\n\t\t\t<li>Navigate to <strong>API > Create custom API<\/strong> to configure a new API call\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/creating-api-2.webp\" \/>\n\t\t\t<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 25px !important;\">\n\t\t\tConfiguring the API\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li><strong>API Name:<\/strong> Give your API a suitable name.<\/li>\n\t\t\t<li><strong>API Description:<\/strong> Provide a description about the intended use of the API<\/li>\n\t\t\t<li><strong>API Type:<\/strong> Configure the type of API call you\u2019re looking to make &#8211; GET, POST, PUT<\/li>\n\t\t\t<li><strong>API Endpoint URL:<\/strong> Provide the endpoint URL here.<\/li>\n\t\t\t<li><strong>API Header:<\/strong> You can authorize your APIs in this field and also pass any additional parameters as headers in this section.<\/li>\n\t\t\t<li><strong>API Payload: <\/strong> Configure the API Payload in JSON. If there is a need for a dynamic parameter inside an API, you can insert a keyword here. For example, if you insert xparam then your bot will recognize it as a dynamic parameter.<br \/>\n\t\t\t\t<img decoding=\"async\" style=\"margin-bottom: 20px;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/configure-API0.webp\" \/>\n\t\t\t\tOnce your API is configured, you can use it in an API trigger by selecting your particular API from a drop down list and also set a response before calling the API.<br \/><br \/>\n\t\t\t\tIn the Trigger response of an API, you can either set a <strong>Conditional Response<\/strong> or a <strong>Simple Response<\/strong>.<br \/><br \/>\n\t\t\t\tIn Conditional Response, you can send dynamic bot responses according to the response of your API whereas Simple response sends a static bot response.<br \/>\n\t\t\t\t<div style=\"width: 70%;margin: 0px auto;\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/configure-API-conditonal-response.webp\" \/>\n\t\t\t\t<\/div>\n\t\t\t<\/li>\n\t\t<\/ul>\n\t\t\n\t\t<p style=\"margin-bottom: 20px;\">\n\t\t\tYou can also loop back the user to any specific trigger from this flow. Make sure to click on <strong>Save condition<\/strong> button after adding a conditional response.\n\t\t<\/p>\n\t\t\n\t\t<div style=\"width: 70%;margin: 0px auto;\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/Confgure-API3.webp\" \/>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 15px !important;\">\n\t\t\tForm Block\n\t\t<\/h4>\n\t\t\n\t\t<p style=\"margin-bottom: 15px;\">\n\t\t\tConversational form ensures a better user experience than a traditional web form. According to statistics from Chatbot manufacturers, answering a bot question is easier and more comfortable for users than filling a long and tiring web form.\n\t\t<\/p>\n\t\t\n\t\t<p style=\"margin-bottom: 40px;\">\n\t\t\tYou can use the Form Block to build conversational forms without any coding and add them to your bot flow to collect user data (name, email, phone number, city etc.) for multiple use cases such as booking appointments, registering for a product launch wait list, conducting surveys and more.\n\t\t<\/p>\n\t\t\n\t\t<h5>\n\t\t\tCreating conversation form\n\t\t<\/h5>\n\t\t\n\t\t<ul style=\"margin-bottom: 40px;\">\n\t\t\t<li>Go to the Builder canvas and click on <strong>Settings<\/strong> \n\t\t\t\t\t<img decoding=\"async\" style=\"margin-bottom: 15px;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/Action-Block.webp\" \/>\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>Navigate to <strong>Form Builder > Create Form<\/strong> to create a new form\n\t\t\t\t\t<img decoding=\"async\" style=\"margin-bottom: 15px;\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/create-form2.webp\" \/>\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li><strong>Form Name:<\/strong> Provide a name for your form.<\/li>\n\t\t\t<li><strong>Form Description:<\/strong> Provide a description about the intended purpose of the form.<\/li>\n\t\t\t<li><strong>Form Fields:<\/strong> Add customer form fields one at a time and provide name and type (validate as text, email, number, regular expression) for each field.<\/li>\n\t\t\t<li><strong>On Form Submit:<\/strong> You can provide a trusted email address to send form data upon form submission.<\/li>\n\t\t<\/ul>\n\t\t\n\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/create-form-title1.webp\" \/>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 15px !important;\">\n\t\t\tCreating welcome and confirmation message\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>Once you have created a form, you can select the newly created form from the drop-down list within the Form block<\/li>\n\t\t\t<li>You can then write a desired Welcome Message and it will appear at the beginning of the form.<\/li>\n\t\t\t<li>You can also provide a Confirmation Message to be shown after form submission.<\/li>\n\t\t\t<li>Click on Update Trigger to save the changes \n\t\t\t\t\t<div style=\"width: 70%;margin: 0px auto;\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/create-welcome-and-confirm-message.webp\" \/>\n\t\t\t\t\t<\/div>\n\t\t\t\t<br \/>\n\t\t\t\tOnce you integrated the form in your bot flow and published your bot, all your form responses submitted by your users  will be available here and you can also export data to excel for your business use.\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/form-data-to-excel.webp\" \/>\n\t\t\t<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t[feedback_form]\n\t\n\t[related_articles]\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>ChatBot Builder<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[4],"tags":[],"class_list":["post-861","post","type-post","status-publish","format-standard","hentry","category-chatbot-builder"],"_links":{"self":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/comments?post=861"}],"version-history":[{"count":2,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/861\/revisions"}],"predecessor-version":[{"id":3191,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/861\/revisions\/3191"}],"wp:attachment":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/media?parent=861"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/categories?post=861"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/tags?post=861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}