{"id":879,"date":"2024-12-11T08:12:19","date_gmt":"2024-12-11T08:12:19","guid":{"rendered":"https:\/\/interkeykb.eoceandemo.com\/?p=879"},"modified":"2025-10-01T13:32:08","modified_gmt":"2025-10-01T13:32:08","slug":"add-instagram-as-a-channel","status":"publish","type":"post","link":"https:\/\/help.eocean.net\/knowledge\/add-instagram-as-a-channel\/","title":{"rendered":"Add Instagram Business connect channel"},"content":{"rendered":"<div id=\"pl-gb879-69d48c8b4868f\"  class=\"panel-layout\" ><div id=\"pg-gb879-69d48c8b4868f-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb879-69d48c8b4868f-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb879-69d48c8b4868f-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w675fe7e93001b\"  class=\"panel-layout\" ><div id=\"pg-w675fe7e93001b-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w675fe7e93001b-0-0\"  class=\"panel-grid-cell\" ><div 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version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\"\n\t\t\t\ty=\"0px\"\n\t\t\t\twidth=\"12\" height=\"12\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\"\n\t\t\t\txml:space=\"preserve\">\n\t\t\t\t<polygon points=\"438.393,374.595 319.757,255.977 438.378,137.348 374.595,73.607 255.995,192.225 137.375,73.622 73.607,137.352 192.246,255.983 73.622,374.625 137.352,438.393 256.002,319.734 374.652,438.378 \"\/>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\n\t\n<\/div>\t<\/div>\n\t<div class='asl_data_container' style=\"display:none !important;\">\n\t\t<div class=\"asl_init_data wpdreams_asl_data_ct\"\n\tstyle=\"display:none 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value=\"1\">\n\n\t<div class=\"asl_option_inner hiddend\">\n\t\t<input type='hidden' name='qtranslate_lang' id='qtranslate_lang'\n\t\t\t\tvalue='0'\/>\n\t<\/div>\n\n\t\n\t\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Generic selectors<\/legend>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"exact\"\n\t\t\t\t\t\taria-label=\"Exact matches only\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tExact matches only\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"title\"\n\t\t\t\t\t\taria-label=\"Search in title\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tSearch in title\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"content\"\n\t\t\t\t\t\taria-label=\"Search in content\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tSearch in content\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t<input type=\"checkbox\" value=\"excerpt\"\n\t\t\t\t\taria-label=\"Search in excerpt\"\n\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t<\/div>\n\t<\/fieldset>\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Post Type Selectors<\/legend>\n\t\t\t\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t\t<input type=\"checkbox\" value=\"post\"\n\t\t\t\t\t\taria-label=\"Hidden option, ignore please\"\n\t\t\t\t\t\tname=\"customset[]\" checked=\"checked\"\/>\n\t\t\t<\/div>\n\t\t\t\t<\/fieldset>\n\t<\/form>\n\t<\/div>\n<\/div>\n\n      <\/div>\n   <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"pl-gb879-69d48c8b48969\"  class=\"panel-layout\" ><div id=\"pg-gb879-69d48c8b48969-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb879-69d48c8b48969-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb879-69d48c8b48969-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"mobile_section custom_container panel-widget-style panel-widget-style-for-gb879-69d48c8b48969-0-0-0\" ><div id=\"pl-w68628aed35db4\"  class=\"panel-layout\" ><div id=\"pg-w68628aed35db4-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68628aed35db4-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68628aed35db4-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\">[mobile_menu]<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"pl-gb879-69d48c8b48b82\"  class=\"panel-layout\" ><div id=\"pg-gb879-69d48c8b48b82-0\"  class=\"panel-grid panel-has-style\" ><div class=\"custom_container panel-row-style panel-row-style-for-gb879-69d48c8b48b82-0\" ><div id=\"pgc-gb879-69d48c8b48b82-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb879-69d48c8b48b82-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w68dd2d5813c75\"  class=\"panel-layout\" ><div id=\"pg-w68dd2d5813c75-0\"  class=\"panel-grid panel-has-style\" ><div class=\"getting_started_section panel-row-style panel-row-style-for-w68dd2d5813c75-0\" ><div id=\"pgc-w68dd2d5813c75-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2d5813c75-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w68dd2d5813c82\"  class=\"panel-layout\" ><div id=\"pg-w68dd2d5813c82-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68dd2d5813c82-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2d5813c82-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><div class=\"breadcrumb_section\">\n\t<ul>\n\t\t<li>\n\t\t\t<a href=\"\/\">Help Center<\/a>\n\t\t<\/li>\n\t\t<i class=\"fa fa-chevron-right\"><\/i>\n\t\t<li>\n\t\t\t<a href=\"support-channels\/\">Support Channels<\/a>\n\t\t<\/li>\n\t\t<i class=\"fa fa-chevron-right\"><\/i>\n\t\t<li>\n\t\t\t<p>Instagram<\/p>\n\t\t<\/li>\n\t<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-w68dd2d5813c82-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68dd2d5813c82-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2d5813c82-1-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"textwidget custom-html-widget\"><ul class=\"left-menu\"><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/campaign-manager\/\">Campaign Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/chat-manager\/\">Chat Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/chatbot-builder\/\">ChatBot Builder<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/digital-connect-api-docs\/\">Digital Connect API Docs<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/getting-started\/\">Getting Started<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/insights\/\">Insights<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/integrations\/\">Integrations<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/plans-pricing\/\">Plans Pricing<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/sms-service\/\">SMS Service<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/support-channel\/\">Support Channel<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/template-manager\/\">Template Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/users-and-teams\/\">Users and Teams<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/whatsapp-business-platform\/\">Whatsapp Business Platform<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/whatsapp-manager\/\">WhatsApp Manager<\/a><\/div><\/li><\/ul><\/div><\/div><\/div><div id=\"pgc-w68dd2d5813c82-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2d5813c82-1-1-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"2\" ><div class=\"textwidget custom-html-widget\"><div class=\"menu_page_inner_section\">\n\t<h1 style=\"margin-bottom: 20px;\">\n\t\tAdd Instagram Business as a channel to Digital Connect\n\t<\/h1>\n\t\n\t<h3 style=\"margin-bottom: 40px;\">\n\t\tTo add Instagram as a channel, follow these steps.\n\t<\/h3>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4>\n\t\t\tRequirements\n\t\t<\/h4>\n\t\t<p>\n\t\t\tThe Instagram Channel requires your Instagram account to be an Instagram for Business account, connected to your Facebook company page.\n\t\t<\/p>\n\t\t<p>\n\t\t\tBefore you proceed, Please ensure that you fulfill the <a href=\"\/mandatory-requirement-instagram-connect-channel\">mandatory requirements<\/a> to add the channel.\n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4>\n\t\t\tSteps to add Instagram as channel\n\t\t<\/h4>\n\t\t\n\t\t<ul>\n\t\t\t<li>Click on <strong>Channels<\/strong> on left side navigation and then click on <strong>Instagram<\/strong>.<br \/>\n\t\t\t\t<img decoding=\"async\" style=\"width: 100%\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/channels-.webp\" \/> \n\t\t\t<\/li>\n\n\t\t\t<li>Click on  (+) button and it will prompt the modal window  highlighting mandatory requirements for installing the Instagram channel. <strong>Click Continue<\/strong> <br \/>\n\t\t\t\t<img decoding=\"async\" style=\"width: 100%\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/image-png-May-23-2022-10-14-42-79-AM.webp\" \/>\n\t\t\t<\/li>\n\n\t\t\t<li>On the next modal, Click on &#8220;I have an Instagram Business account&#8221; checkbox and Click <strong>Continue<\/strong> <br \/><br \/>\n\t\t\t\t<img decoding=\"async\" style=\"width: 100%\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/I-have-an-account.webp\" \/> \n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>Click on <strong>I understand and confirm the above<\/strong> checkbox and Click <strong>Continue<\/strong> (Please ensure  that the Instagram Account is a Business Account and connected to a Facebook Page) <br \/>\n\t\t\t\t<img decoding=\"async\" style=\"width: 100%\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/I-understand.webp\" \/>\n\t\t\t<\/li>\n\n\t\t\t<li>On next modal, Click <strong>Allow Access to Messages<\/strong>  and press <strong>Continue<\/strong> ( Please ensure that this option is enabled on Instagram App Settings > Privacy > Messages > Allow Access to Messages ) <br \/>\n\t\t\t\t<img decoding=\"async\" style=\"width: 100%\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/access-to-messages.webp\" \/>\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>On the next screen, Click <strong>Facebook Login<\/strong> and enter your login credentials.<br \/>\n\t\t\t\t<img decoding=\"async\" style=\"width: 100%\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/facebook-login.webp\" \/> \n\t\t\t<\/li>\n\n\t\t\t<li>If you are already logged in then click <strong>Continue as<\/strong> or <strong>Edit Settings<\/strong><br \/>\n\t\t\t\t<div style=\"width: 90%;margin: 0px auto;\">\n\t\t\t\t\t<img decoding=\"async\" style=\"width: 100%\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/link-conversational.webp\" \/>\n\t\t\t\t<\/div> \n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>On next screen, You will see all your Instagram accounts and Facebook pages for your business. You will be able select the Instagram account and Facebook page you wish to integrate with Digital Connect and click <strong>Next<\/strong> <br \/>\n\t\t\t\t<div style=\"width: 90%;margin: 0px auto;\">\n\t\t\t\t\t<img decoding=\"async\" style=\"width: 100%\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/select-IG-account.webp\" \/>\n\t\t\t\t<\/div>\n\t\t\t<\/li>\n\n\t\t\t<li>Allow the following permissions and click <strong>Done<\/strong> <br \/>\n<!-- \t\t\t\t<div style=\"width: 90%;margin: 0px auto;\">\n\t\t\t\t\t<img decoding=\"async\" style=\"width: 100%\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/allow-permissions.webp\" \/>\n\t\t\t\t<\/div> -->\n\t\t\t<\/li>\n\n\t\t\t<li>To Complete integration click <strong>OK<\/strong><br \/>\n\t\t\t\t<div style=\"width: 90%;margin: 0px auto;\">\n\t\t\t\t\t<img decoding=\"async\" style=\"width: 100%\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/integration-done.webp\" \/>\n\t\t\t\t<\/div> \n\t\t\t<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t\n\t<p>\n\t\tThat&#8217;s all. Instagram is now installed as a channel. Head back to your Channels you will see that your Instagram channel has been added.\n\t<\/p><br \/>\n\t\n\t<img decoding=\"async\" style=\"width: 100%\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/welcome-to-channels-final-screen.webp\" \/><br \/><br \/>\n\t\n\t<p>You can now begin using Instagram as a support channel from your <strong>chat manager<\/strong>. All new DMs and Story mentions from your Instagram community will be automatically visible in your Inbox and you can reply to them without leaving the platform.<\/p>\n\t\n\t[feedback_form]\n\t\n\t[related_articles]\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Support Channels > Instagram<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[11],"tags":[],"class_list":["post-879","post","type-post","status-publish","format-standard","hentry","category-support-channel"],"_links":{"self":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/comments?post=879"}],"version-history":[{"count":3,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/879\/revisions"}],"predecessor-version":[{"id":3153,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/879\/revisions\/3153"}],"wp:attachment":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/media?parent=879"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/categories?post=879"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/tags?post=879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}