{"id":974,"date":"2024-12-11T09:33:59","date_gmt":"2024-12-11T09:33:59","guid":{"rendered":"https:\/\/interkeykb.eoceandemo.com\/?p=974"},"modified":"2025-10-01T13:43:03","modified_gmt":"2025-10-01T13:43:03","slug":"enable-live-chat-translate","status":"publish","type":"post","link":"https:\/\/help.eocean.net\/knowledge\/enable-live-chat-translate\/","title":{"rendered":"enable live chat translation\u00a0feature"},"content":{"rendered":"<div id=\"pl-gb974-69f305dfd0518\"  class=\"panel-layout\" ><div id=\"pg-gb974-69f305dfd0518-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb974-69f305dfd0518-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb974-69f305dfd0518-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w676004c07ec29\"  class=\"panel-layout\" ><div id=\"pg-w676004c07ec29-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w676004c07ec29-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w676004c07ec29-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><div class=\"inner_banner_section\">\n   <div class=\"custom_container\">\n      <div class=\"search_box_section\">\n\t\t\t\t\t<div class=\"asl_w_container asl_w_container_1\" data-id=\"1\" data-instance=\"1\">\n\t<div id='ajaxsearchlite1'\n\t\tdata-id=\"1\"\n\t\tdata-instance=\"1\"\n\t\tclass=\"asl_w asl_m asl_m_1 asl_m_1_1\">\n\t\t<div class=\"probox\">\n\n\t\n\t<div class='prosettings' style='display:none;' data-opened=0>\n\t\t\t\t<div class='innericon'>\n\t\t\t<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" width=\"22\" height=\"22\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\" xml:space=\"preserve\">\n\t\t\t\t\t<polygon transform = \"rotate(90 256 256)\" points=\"142.332,104.886 197.48,50 402.5,256 197.48,462 142.332,407.113 292.727,256 \"\/>\n\t\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\t\n\t<div class='proinput'>\n\t\t<form role=\"search\" action='#' autocomplete=\"off\"\n\t\t\t\taria-label=\"Search form\">\n\t\t\t<input aria-label=\"Search input\"\n\t\t\t\t\ttype='search' class='orig'\n\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\tname='phrase'\n\t\t\t\t\tplaceholder='Search for Answers'\n\t\t\t\t\tvalue=''\n\t\t\t\t\tautocomplete=\"off\"\/>\n\t\t\t<input aria-label=\"Search autocomplete\"\n\t\t\t\t\ttype='text'\n\t\t\t\t\tclass='autocomplete'\n\t\t\t\t\ttabindex=\"-1\"\n\t\t\t\t\tname='phrase'\n\t\t\t\t\tvalue=''\n\t\t\t\t\tautocomplete=\"off\" disabled\/>\n\t\t\t<input type='submit' value=\"Start search\" style='width:0; height: 0; visibility: hidden;'>\n\t\t<\/form>\n\t<\/div>\n\n\t\n\t\n\t<button class='promagnifier' tabindex=\"0\" aria-label=\"Search magnifier\">\n\t\t\t\t<span class='innericon' style=\"display:block;\">\n\t\t\t<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" width=\"22\" height=\"22\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\" xml:space=\"preserve\">\n\t\t\t\t\t<path d=\"M460.355,421.59L353.844,315.078c20.041-27.553,31.885-61.437,31.885-98.037\n\t\t\t\t\t\tC385.729,124.934,310.793,50,218.686,50C126.58,50,51.645,124.934,51.645,217.041c0,92.106,74.936,167.041,167.041,167.041\n\t\t\t\t\t\tc34.912,0,67.352-10.773,94.184-29.158L419.945,462L460.355,421.59z M100.631,217.041c0-65.096,52.959-118.056,118.055-118.056\n\t\t\t\t\t\tc65.098,0,118.057,52.959,118.057,118.056c0,65.096-52.959,118.056-118.057,118.056C153.59,335.097,100.631,282.137,100.631,217.041\n\t\t\t\t\t\tz\"\/>\n\t\t\t\t<\/svg>\n\t\t<\/span>\n\t<\/button>\n\n\t\n\t\n\t<div class='proloading'>\n\n\t\t<div class=\"asl_loader\"><div class=\"asl_loader-inner asl_simple-circle\"><\/div><\/div>\n\n\t\t\t<\/div>\n\n\t\t\t<div class='proclose'>\n\t\t\t<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\"\n\t\t\t\ty=\"0px\"\n\t\t\t\twidth=\"12\" height=\"12\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\"\n\t\t\t\txml:space=\"preserve\">\n\t\t\t\t<polygon points=\"438.393,374.595 319.757,255.977 438.378,137.348 374.595,73.607 255.995,192.225 137.375,73.622 73.607,137.352 192.246,255.983 73.622,374.625 137.352,438.393 256.002,319.734 374.652,438.378 \"\/>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\n\t\n<\/div>\t<\/div>\n\t<div class='asl_data_container' style=\"display:none !important;\">\n\t\t<div class=\"asl_init_data wpdreams_asl_data_ct\"\n\tstyle=\"display:none !important;\"\n\tid=\"asl_init_id_1\"\n\tdata-asl-id=\"1\"\n\tdata-asl-instance=\"1\"\n\tdata-settings=\"{&quot;homeurl&quot;:&quot;https:\\\/\\\/help.eocean.net\\\/knowledge\\\/&quot;,&quot;resultstype&quot;:&quot;vertical&quot;,&quot;resultsposition&quot;:&quot;hover&quot;,&quot;itemscount&quot;:4,&quot;charcount&quot;:0,&quot;highlight&quot;:false,&quot;highlightWholewords&quot;:true,&quot;singleHighlight&quot;:false,&quot;scrollToResults&quot;:{&quot;enabled&quot;:false,&quot;offset&quot;:0},&quot;resultareaclickable&quot;:1,&quot;autocomplete&quot;:{&quot;enabled&quot;:false,&quot;lang&quot;:&quot;en&quot;,&quot;trigger_charcount&quot;:0},&quot;mobile&quot;:{&quot;menu_selector&quot;:&quot;#menu-toggle, .menu-toggle&quot;},&quot;trigger&quot;:{&quot;click&quot;:&quot;results_page&quot;,&quot;click_location&quot;:&quot;same&quot;,&quot;update_href&quot;:false,&quot;return&quot;:&quot;results_page&quot;,&quot;return_location&quot;:&quot;same&quot;,&quot;facet&quot;:true,&quot;type&quot;:true,&quot;redirect_url&quot;:&quot;?s={phrase}&quot;,&quot;delay&quot;:300},&quot;animations&quot;:{&quot;pc&quot;:{&quot;settings&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;results&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;items&quot;:&quot;voidanim&quot;},&quot;mob&quot;:{&quot;settings&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;results&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;items&quot;:&quot;voidanim&quot;}},&quot;autop&quot;:{&quot;state&quot;:true,&quot;phrase&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;},&quot;resPage&quot;:{&quot;useAjax&quot;:false,&quot;selector&quot;:&quot;#main&quot;,&quot;trigger_type&quot;:true,&quot;trigger_facet&quot;:true,&quot;trigger_magnifier&quot;:false,&quot;trigger_return&quot;:false},&quot;resultsSnapTo&quot;:&quot;left&quot;,&quot;results&quot;:{&quot;width&quot;:&quot;auto&quot;,&quot;width_tablet&quot;:&quot;auto&quot;,&quot;width_phone&quot;:&quot;auto&quot;},&quot;settingsimagepos&quot;:&quot;right&quot;,&quot;closeOnDocClick&quot;:true,&quot;overridewpdefault&quot;:false,&quot;override_method&quot;:&quot;get&quot;}\"><\/div>\n\t<div id=\"asl_hidden_data\">\n\t\t<svg style=\"position:absolute\" height=\"0\" width=\"0\">\n\t\t\t<filter id=\"aslblur\">\n\t\t\t\t<feGaussianBlur in=\"SourceGraphic\" stdDeviation=\"4\"\/>\n\t\t\t<\/filter>\n\t\t<\/svg>\n\t\t<svg style=\"position:absolute\" height=\"0\" width=\"0\">\n\t\t\t<filter id=\"no_aslblur\"><\/filter>\n\t\t<\/svg>\n\t<\/div>\n\t<\/div>\n\n\t<div id='ajaxsearchliteres1'\n\tclass='vertical wpdreams_asl_results asl_w asl_r asl_r_1 asl_r_1_1'>\n\n\t\n\t<div class=\"results\">\n\n\t\t\n\t\t<div class=\"resdrg\">\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n\n\t\n\t\n<\/div>\n\n\t<div id='__original__ajaxsearchlitesettings1'\n\t\tdata-id=\"1\"\n\t\tclass=\"searchsettings wpdreams_asl_settings asl_w asl_s asl_s_1\">\n\t\t<form name='options'\n\t\taria-label=\"Search settings form\"\n\t\tautocomplete = 'off'>\n\n\t\n\t\n\t<input type=\"hidden\" name=\"filters_changed\" style=\"display:none;\" value=\"0\">\n\t<input type=\"hidden\" name=\"filters_initial\" style=\"display:none;\" value=\"1\">\n\n\t<div class=\"asl_option_inner hiddend\">\n\t\t<input type='hidden' name='qtranslate_lang' id='qtranslate_lang'\n\t\t\t\tvalue='0'\/>\n\t<\/div>\n\n\t\n\t\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Generic selectors<\/legend>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"exact\"\n\t\t\t\t\t\taria-label=\"Exact matches only\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tExact matches only\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"title\"\n\t\t\t\t\t\taria-label=\"Search in title\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tSearch in title\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"content\"\n\t\t\t\t\t\taria-label=\"Search in content\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tSearch in content\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t<input type=\"checkbox\" value=\"excerpt\"\n\t\t\t\t\taria-label=\"Search in excerpt\"\n\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t<\/div>\n\t<\/fieldset>\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Post Type Selectors<\/legend>\n\t\t\t\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t\t<input type=\"checkbox\" value=\"post\"\n\t\t\t\t\t\taria-label=\"Hidden option, ignore please\"\n\t\t\t\t\t\tname=\"customset[]\" checked=\"checked\"\/>\n\t\t\t<\/div>\n\t\t\t\t<\/fieldset>\n\t<\/form>\n\t<\/div>\n<\/div>\n\n      <\/div>\n   <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"pl-gb974-69f305dfd07e5\"  class=\"panel-layout\" ><div id=\"pg-gb974-69f305dfd07e5-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb974-69f305dfd07e5-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb974-69f305dfd07e5-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"mobile_section custom_container panel-widget-style panel-widget-style-for-gb974-69f305dfd07e5-0-0-0\" ><div id=\"pl-w6863b8d37a60f\"  class=\"panel-layout\" ><div id=\"pg-w6863b8d37a60f-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w6863b8d37a60f-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w6863b8d37a60f-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\">[mobile_menu]<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"pl-gb974-69f305dfd0a48\"  class=\"panel-layout\" ><div id=\"pg-gb974-69f305dfd0a48-0\"  class=\"panel-grid panel-has-style\" ><div class=\"custom_container panel-row-style panel-row-style-for-gb974-69f305dfd0a48-0\" ><div id=\"pgc-gb974-69f305dfd0a48-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb974-69f305dfd0a48-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w68dd2fe66f61e\"  class=\"panel-layout\" ><div id=\"pg-w68dd2fe66f61e-0\"  class=\"panel-grid panel-has-style\" ><div class=\"getting_started_section panel-row-style panel-row-style-for-w68dd2fe66f61e-0\" ><div id=\"pgc-w68dd2fe66f61e-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2fe66f61e-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w68dd2fe66f62b\"  class=\"panel-layout\" ><div id=\"pg-w68dd2fe66f62b-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68dd2fe66f62b-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2fe66f62b-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><div class=\"breadcrumb_section\">\n\t<ul>\n\t\t<li>\n\t\t\t<a href=\"\/\">Help Center<\/a>\n\t\t<\/li>\n\t\t<i class=\"fa fa-chevron-right\"><\/i>\n\t\t<li>\n\t\t\t<p>Chat Manager<\/p>\n\t\t<\/li>\n\t<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-w68dd2fe66f62b-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68dd2fe66f62b-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2fe66f62b-1-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"textwidget custom-html-widget\"><ul class=\"left-menu\"><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/campaign-manager\/\">Campaign Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/chat-manager\/\">Chat Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/chatbot-builder\/\">ChatBot Builder<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/digital-connect-api-docs\/\">Digital Connect API Docs<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/getting-started\/\">Getting Started<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/insights\/\">Insights<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/integrations\/\">Integrations<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/plans-pricing\/\">Plans Pricing<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/sms-service\/\">SMS Service<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/support-channel\/\">Support Channel<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/template-manager\/\">Template Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/users-and-teams\/\">Users and Teams<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/whatsapp-business-platform\/\">Whatsapp Business Platform<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/whatsapp-manager\/\">WhatsApp Manager<\/a><\/div><\/li><\/ul><\/div><\/div><\/div><div id=\"pgc-w68dd2fe66f62b-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2fe66f62b-1-1-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"2\" ><div class=\"textwidget custom-html-widget\"><div class=\"menu_page_inner_section\">\n\t<h1>\n\t\tHow to enable live-chat translation feature for customer support in non-native languages\n\t<\/h1>\n\t<h3 style=\"margin-bottom: 40px;\">\n\t\tLive-chat translation allows customers and agents to converse with each other seamlessly in their native languages. With the flip of a switch, your agents can provide support in multiple languages.\n\t<\/h3>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 15px;\">\n\t\t\tHow does live-chat translation work ?\n\t\t<\/h4>\n\t\t\n\t\t<p>\n\t\t\tExample: If a customer chats in Arabic while the agent only speaks English, the customer&#8217;s message will be automatically translated from Arabic to English. The agent can respond in English, and the message will be instantly translated to Arabic for the customer.\n\t\t<\/p>\n\t\t\n\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/chatty-translate.webp\" \/><br \/><br \/>\n\t\t\n\t\t<p>\n\t\t\tLet\u2019s break down how this works:\n\t\t<\/p>\n\t\t\n\t\t<ol>\n\t\t\t<li>The first message from the customer is divided into two parts: the English translation and the original text in Arabic. The customer&#8217;s initial message determines the language for the chat. If the customer switches to another language, live-chat translation will adjust automatically to the new language of the customer. Agents can manually turn translation on or off  as needed.<\/li>\n\t\t\t\n\t\t\t<li>The customer&#8217;s language is automatically detected if the live-chat translation feature is enabled.<\/li>\n\t\t\t<li>The agent&#8217;s first response is also divided into two parts, but it functions in the opposite manner as the customer&#8217;s side. The message initially typed by the agent will be shown at the top, while the translated text will appear at the bottom.<\/li>\n\t\t\t<li>Here, you can enable the auto-language detection tool by clicking it.<\/li>\n\t\t<\/ol>\n\t\t\n\t\t<p>\n\t\t\tNow that we have a clear understanding of how live chat translation works, let&#8217;s proceed to a step-by-step guide on activating the feature. This will enable you to offer customer support in languages other than your own.\n\t\t<\/p>\n\t\t\n\t\t<ol>\n\t\t\t<li>\n\t\t\t\t<h4 style=\"margin-bottom: 0px !important;\">\n\t\t\t\t\tSelect preferred language for chat translation.\n\t\t\t\t<\/h4>\n\t\t\t<\/li>\n\t\t<\/ol>\n\t\t\n\t\t<ul>\n\t\t\t<li>Log in to Digital Connect as an agent or a supervisor, go to the <strong>Settings<\/strong>, and click on it.\n\t\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/image-png-Oct-12-2023-06-44-38-8053-AM.webp\" \/>\n\t\t\t<\/li>\n\t\t\t<li>Click on <strong>My Profile<\/strong> and enable the toggle button and choose your preferred language from the drop down menu to enable translation for incoming chats.<\/li>\n\t\t\t\n\t\t\t<li>Click the <strong>Save<\/strong> button.\n\t\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/image-png-Oct-12-2023-06-53-25-6551-AM.webp\" \/><br \/><br \/>\n\t\t\t\tCongratulations! You have successfully set up your native language as English, which means that all incoming chats from languages other than English will be automatically translated into English. This feature allows you to communicate effortlessly with customers who speak different languages, providing them with the support they need in a language they understand.\n\t\t\t<\/li>\n\t\t<\/ul>\n\t\t\n\t\t<ol>\n\t\t\t<li>\n\t\t\t\t<h4 style=\"margin-bottom: 0px !important;\">\n\t\t\t\t\tEnable live-chat translation in chat manager\n\t\t\t\t<\/h4>\n\t\t\t<\/li>\n\t\t<\/ol>\n\t\t\n\t\t<ul>\n\t\t\t<li>Go to  <strong>Chat Manager<\/strong> and click on it.<\/li>\n\t\t\t<li>Click on a customer chat and assign the chat to yourself. <\/li>\n\t\t<\/ul>\n\t\t\n\t\t<div class=\"badge_section\" style=\"background-color: #e5f8f6;\n    border-left: 5px solid #7fded2;margin: 30px 0px 10px;\">\n\t\t\t<p>\n\t\t\t\tCustomer has sent a message in a non-native language\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/agent-translate-screen-1.webp\" \/>\n\t\t\n\t\t<ul>\n\t\t\t<li>Click on the <strong>globe<\/strong> icon to automatically detect the language (in case if you don&#8217;t recognize the language) of the customer. Our auto-translate tool will promptly recognize that the message sent by the customer is in Arabic. (see 1 below)<\/li>\n\t\t\t\n\t\t\t<li>Click the <strong>Translate<\/strong> button to initiate the translation of all your messages.\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/agent-translate-screen-2.webp\" \/>\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>You can now send messages to your customer and it will be automatically translated into the customer&#8217;s  local language (Arabic in this case)\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/agent-translate-screen-3.webp\" \/>\n\t\t\t<\/li>\n\t\t\t\n\t\t\t<li>To stop translating messages , simply click on the <strong>Stop Translating<\/strong> button to revert all messages back into your native language.<\/li>\n\t\t<\/ul>\n\t\t\n\t\t<div class=\"badge_section\" style=\"background-color: #e5f8f6;\n    border-left: 5px solid #7fded2;margin: 10px 0px 40px;\">\n\t\t\t<p>\n\t\t\t\tTranslation settings apply only to the current chat. If you are handling more than one chat a time, you can translate one chat without affecting others.\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\">\n\t\t<h4 style=\"margin-bottom: 10px !important;\">\n\t\t\tWhat does your customer see on his device?\n\t\t<\/h4>\n\t\t\n\t\t<p>\n\t\t\tThe customer will only view the translated messages sent by the agent, as demonstrated in the example below. Customer will not view the original, untranslated messages from the agent or even the translated versions of their own messages. Isn&#8217;t it amazing how seamlessly the translation feature works?\n\t\t<\/p>\n\t\t\n\t\t<div style=\"width: 50%;margin: 0px auto;\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/help.eocean.net\/knowledge\/wp-content\/uploads\/2025\/09\/picture-6.webp\" \/>\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n\t[feedback_form]\n\t\n\t[related_articles]\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Chat Manager<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[3],"tags":[],"class_list":["post-974","post","type-post","status-publish","format-standard","hentry","category-chat-manager"],"_links":{"self":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/974","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/comments?post=974"}],"version-history":[{"count":2,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/974\/revisions"}],"predecessor-version":[{"id":3179,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/974\/revisions\/3179"}],"wp:attachment":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/media?parent=974"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/categories?post=974"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/tags?post=974"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}