{"id":995,"date":"2024-12-11T10:20:46","date_gmt":"2024-12-11T10:20:46","guid":{"rendered":"https:\/\/interkeykb.eoceandemo.com\/?p=995"},"modified":"2026-01-07T07:14:08","modified_gmt":"2026-01-07T07:14:08","slug":"googles-business-messages-faqs","status":"publish","type":"post","link":"https:\/\/help.eocean.net\/knowledge\/googles-business-messages-faqs\/","title":{"rendered":"google business messages faqs"},"content":{"rendered":"<div id=\"pl-gb995-69dc686dde54c\"  class=\"panel-layout\" ><div id=\"pg-gb995-69dc686dde54c-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb995-69dc686dde54c-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb995-69dc686dde54c-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w675fe79bd3d80\"  class=\"panel-layout\" ><div id=\"pg-w675fe79bd3d80-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w675fe79bd3d80-0-0\"  class=\"panel-grid-cell\" ><div 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version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\"\n\t\t\t\ty=\"0px\"\n\t\t\t\twidth=\"12\" height=\"12\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\"\n\t\t\t\txml:space=\"preserve\">\n\t\t\t\t<polygon points=\"438.393,374.595 319.757,255.977 438.378,137.348 374.595,73.607 255.995,192.225 137.375,73.622 73.607,137.352 192.246,255.983 73.622,374.625 137.352,438.393 256.002,319.734 374.652,438.378 \"\/>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\n\t\n<\/div>\t<\/div>\n\t<div class='asl_data_container' style=\"display:none !important;\">\n\t\t<div class=\"asl_init_data wpdreams_asl_data_ct\"\n\tstyle=\"display:none 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value=\"1\">\n\n\t<div class=\"asl_option_inner hiddend\">\n\t\t<input type='hidden' name='qtranslate_lang' id='qtranslate_lang'\n\t\t\t\tvalue='0'\/>\n\t<\/div>\n\n\t\n\t\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Generic selectors<\/legend>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"exact\"\n\t\t\t\t\t\taria-label=\"Exact matches only\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tExact matches only\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"title\"\n\t\t\t\t\t\taria-label=\"Search in title\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tSearch in title\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"content\"\n\t\t\t\t\t\taria-label=\"Search in content\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tSearch in content\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t<input type=\"checkbox\" value=\"excerpt\"\n\t\t\t\t\taria-label=\"Search in excerpt\"\n\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t<\/div>\n\t<\/fieldset>\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Post Type Selectors<\/legend>\n\t\t\t\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t\t<input type=\"checkbox\" value=\"post\"\n\t\t\t\t\t\taria-label=\"Hidden option, ignore please\"\n\t\t\t\t\t\tname=\"customset[]\" checked=\"checked\"\/>\n\t\t\t<\/div>\n\t\t\t\t<\/fieldset>\n\t<\/form>\n\t<\/div>\n<\/div>\n\n      <\/div>\n   <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"pl-gb995-69dc686dde829\"  class=\"panel-layout\" ><div id=\"pg-gb995-69dc686dde829-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb995-69dc686dde829-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb995-69dc686dde829-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"mobile_section custom_container panel-widget-style panel-widget-style-for-gb995-69dc686dde829-0-0-0\" ><div id=\"pl-w68628a447f6da\"  class=\"panel-layout\" ><div id=\"pg-w68628a447f6da-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68628a447f6da-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68628a447f6da-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\">[mobile_menu]<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"pl-gb995-69dc686ddeaf6\"  class=\"panel-layout\" ><div id=\"pg-gb995-69dc686ddeaf6-0\"  class=\"panel-grid panel-has-style\" ><div class=\"custom_container panel-row-style panel-row-style-for-gb995-69dc686ddeaf6-0\" ><div id=\"pgc-gb995-69dc686ddeaf6-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb995-69dc686ddeaf6-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w68dd2d255a281\"  class=\"panel-layout\" ><div id=\"pg-w68dd2d255a281-0\"  class=\"panel-grid panel-has-style\" ><div class=\"getting_started_section panel-row-style panel-row-style-for-w68dd2d255a281-0\" ><div id=\"pgc-w68dd2d255a281-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2d255a281-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"pl-w68dd2d255a289\"  class=\"panel-layout\" ><div id=\"pg-w68dd2d255a289-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68dd2d255a289-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2d255a289-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><div class=\"breadcrumb_section\">\n\t<ul>\n\t\t<li>\n\t\t\t<a href=\"\/\">Help Center<\/a>\n\t\t<\/li>\n\t\t<i class=\"fa fa-chevron-right\"><\/i>\n\t\t<li>\n\t\t\t<a href=\"support-channels\/\">Support Channels<\/a>\n\t\t<\/li>\n\t\t<i class=\"fa fa-chevron-right\"><\/i>\n\t\t<li>\n\t\t\t<p>Google&#8217;s Business Messages<\/p>\n\t\t<\/li>\n\t<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-w68dd2d255a289-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w68dd2d255a289-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2d255a289-1-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"textwidget custom-html-widget\"><ul class=\"left-menu\"><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/campaign-manager\/\">Campaign Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/chat-manager\/\">Chat Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/chatbot-builder\/\">ChatBot Builder<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/digital-connect-api-docs\/\">Digital Connect API Docs<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/getting-started\/\">Getting Started<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/insights\/\">Insights<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/integrations\/\">Integrations<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/plans-pricing\/\">Plans Pricing<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/sms-service\/\">SMS Service<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/support-channel\/\">Support Channel<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/template-manager\/\">Template Manager<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/users-and-teams\/\">Users and Teams<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/whatsapp-business-platform\/\">Whatsapp Business Platform<\/a><\/div><\/li><li class=\"menu-item \"><div class=\"menu-row\"><a class=\"menu-link\" href=\"https:\/\/help.eocean.net\/knowledge\/knowledge\/whatsapp-manager\/\">WhatsApp Manager<\/a><\/div><\/li><\/ul><\/div><\/div><\/div><div id=\"pgc-w68dd2d255a289-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w68dd2d255a289-1-1-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"2\" ><div class=\"textwidget custom-html-widget\"><div class=\"menu_page_inner_section\">\n\t<h1 style=\"margin-bottom: 40px;\">\n\t\tGoogle&#8217;s Business Messages &#8211; FAQs\n\t<\/h1>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 50px;\">\n\t\t<h4 style=\"margin-bottom: 15px;\">\n\t\t\tWhat is Google&#8217;s Business Messages?\n\t\t<\/h4>\n\t\t\n\t\t<p>\n\t\t\tBusiness Messages is a mobile conversational channel that business to quickly reach new customers searching for you on the Google Search or Maps. \n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 50px;\">\n\t\t<h4 style=\"margin-bottom: 15px;\">\n\t\t\tDoes Google&#8217;s Business Messages support rich media format?\n\t\t<\/h4>\n\t\t\n\t\t<p>\n\t\t\tGoogle\u2019s Business Messages support rich media like images, rich cards and carousels.\n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 50px;\">\n\t\t<h4 style=\"margin-bottom: 15px;\">\n\t\t\tHow quickly should I respond to Business Messages\n\t\t<\/h4>\n\t\t\n\t\t<p>\n\t\t\tGoogle expects you to respond to each message within 24 hours, 95% of the time. This may promote trust and encourage engagement with your business. To support timely responses, Google  may deactivate Business message feature for your business if you don\u2019t respond within the time frame.\n\t\t<\/p>\n\t<\/div>\n\t\n\t<div class=\"inner_para_section\" style=\"margin-bottom: 50px;\">\n\t\t<h4 style=\"margin-bottom: 15px;\">\n\t\t\tIs there a time limit on restarting a conversation with Business Messages?\n\t\t<\/h4>\n\t\t\n\t\t<p>\n\t\t\tGoogle now requires that all Business Messages be responded to within 30 days of the user&#8217;s last message. In the Digital Connect Inbox, Google Business Messages that have not been responded to within 30 days will be marked as Expired. Agents can filter to Expired conversations in order to see Google messages for which responding is disabled. \n\t\t<\/p>\n\t<\/div>\n\t\n\t[feedback_form]\n\t\n\t[related_articles]\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Support Channels > Google&#8217;s Business Messages<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[11],"tags":[],"class_list":["post-995","post","type-post","status-publish","format-standard","hentry","category-support-channel"],"_links":{"self":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/comments?post=995"}],"version-history":[{"count":1,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/995\/revisions"}],"predecessor-version":[{"id":3151,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/posts\/995\/revisions\/3151"}],"wp:attachment":[{"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/media?parent=995"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/categories?post=995"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.eocean.net\/knowledge\/wp-json\/wp\/v2\/tags?post=995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}