In this article, you will learn about configuring webhooks to track your template message delivery status.
Digital Connect’s Webhooks for messages sent using WhatsApp message templates
In this article, you will learn about configuring webhooks to track your template message delivery status.
Webhooks are only available for businesses on Cloud API and can be configured in the Developer settings of your Digital Connect account. Please note that access to the developer settings is restricted to the platform administrator only.
Webhooks are necessary if you are integrating Digital Connect APIs with your business systems to send out automated notifications. Without webhooks, you will not receive status update of your sent messages.
Digital Connect offers support for webhooks, which can notify you of specific events through callback URLs.
- Message sent
- Message delivered
- Message read
- Message failed
How to configure webhook URL?
- Navigate to Settings > Developer Settings, then click on Configure
- Add the webhook URL, select alert events, and click Create webhook to start receiving alerts.
Webhooks supported by Digital Connect:
1. Message sent
This webhook is triggered when the message is successfully sent to the recipient.
Sample Payload
2. Message delivered
This webhook is triggered when your message has been successfully delivered to the recipient.
Sample Payload
3. Message read
This webhook is triggered when the recipient has read the message you sent to them.
Sample Payload
4. Message failed
This webhook is triggered when a message has not been successfully delivered.
Sample Payload
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