Chat Manager

Learn all about managing and assigning conversations using tags, notes and private notes to your teams in Digital Connect.

• Assign a conversation to an agent
• Setting your agent status
• How to use Private Notes and Mentions?
• Digital Connect Conversation Statuses
• How to enable live-chat translation feature for customer support in non-native languages
• How to reply to specific messages in a conversation?
• Use AI-Assistants (Content Prompts) in Chat Manager
• Enable AI-Powered Customer Analysis for Agent Chats