Learn all about managing and assigning conversations using tags, notes and private notes to your teams in Digital Connect.
- Help Center
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Chat Manager
Chat Manager
Learn all about managing and assigning conversations using tags, notes and private notes to your teams in Digital Connect.
- Assign a conversation to an agent
- Setting your agent status
- How to use Private Notes and Mentions?
- Digital Connect Conversation Statuses
- How to enable live-chat translation feature for customer support in non-native languages
- How to reply to specific messages in a conversation?
- Use AI-Assistants (Content Prompts) in Chat Manager
- Enable AI-Powered Customer Analysis for Agent Chats
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