In Digital Connect, you can build your bot using Blocks. A Block is an action that the bot performs, like sending a message, collecting an input, etc. A bot is made up of multiple action blocks connected in a conversation flow.
Digital Connect Chatbot Builder consists of 8 blocks consisting of Text, Pictures, Videos, Documents, Audio, Interactive Buttons, Interactive list and Template.
Let's explore each Block type.
Text Block
You can send a text message to users and create a text message to make the bot become more natural by clicking the Text tab on the trigger tray and enabling Bot Response text editor. You can also make the text bold / italic in the text editor.
- WhatsApp: Supported
- Messenger: Supported
- Instagram: Supported
Google’s Business Messages: Supported
Interactive Buttons
This block allows you to send a message with buttons (max. 3 buttons are allowed) with button's text not to exceed more than 20 characters. Users can click the button in order to receive a bot response.
WhatsApp: Supported
Messenger: Supported
Instagram: Supported
Google’s Business Messages: Not Supported
Interactive List
This block allows you to send a list message as radio buttons (max. 10 options are allowed) and option’s text cannot exceed more than 24 characters. This block is suitable for displaying a list of options for users to make a selection when interacting with your WhatsApp bot .
- WhatsApp: Supported
- Messenger: Not Supported
- Instagram: Not Supported
- Google’s Business Messages: Not Supported
Image Block
This block allows you to upload an image from the computer and send it as a bot response.
Supported file types: PNG, JPEG, GIF
- WhatsApp: Supported up to 5MB
- Messenger: Supported up to 5MB
- Instagram: Supported up to 5MB
- Google’s Business Messages: Supported up to 5MB
Video
This block allows you to upload a video from the computer and send it as a bot response.
Supported file types: MP4, AVI
- WhatsApp: Supported up to 16MB
- Messenger: Not Supported
- Instagram: Not Supported
- Google’s Business Messages: Not Supported
Document
This block allows you to upload a document from the computer and send it as a bot response.
Supported file types: PDF, DOC, DOCX, PPTX, XLSX
- WhatsApp: Supported up to 25MB
- Messenger: Not Supported
- Instagram: Not Supported
- Google’s Business Messages: Not Supported
Audio
This block allows you to upload audio from the computer and send it as a bot response.
Supported file types: MP3
- WhatsApp: Supported up to 16MB
- Messenger: Not Supported
- Instagram: Not Supported
- Google’s Business Messages: Not Supported
Template
This block allows you to send WhatsApp approved templates by providing the template name. The template name must exactly be the same as the one approved by WhatsApp.
- WhatsApp: Supported
- Messenger: Not Supported
- Instagram: Not Supported
- Google’s Business Messages: Not Supported