Mandatory requirements to add Instagram as a Digital Connect channel

Before you can add Instagram channel, you have to make sure that you fulfill the following requirements.

1. Your Instagram account must be registered as a Business account
2. The Instagram account must be connected to a Facebook page
3. You must allow access to Messages of Connected Tools

How to link your Instagram profile to a Facebook Page

1. Log into your Instagram Business profile on a mobile phone.
2. If you haven’t already, convert your Instagram profile to a Professional Account — and set it to Business.
3. Click Edit Profile, then click Switch to Professional Account and follow wizard by tapping on Continue
4. Select Category that best describes your business and press OK to confirm.
5. Click Connect or Create.
6. You can choose to connect an existing Facebook page or create a new one.
7. If you aren’t already logged into your Facebook account, do it now.
8. You’ll be prompted to set up your Accounts Center.
9. Click Yes, Finish Setup.
10. Select the page that you want to connect the profile to, or create a new one.
11. Click Done to complete the process.

How to allow ‘Access to Messages’ on Instagram

1. Log into the Instagram profile on a mobile phone.
2. If you haven’t already, convert your Instagram profile to a Professional Account — and set it to Business.
3. Go to Settings then click Privacy.
4. Click Messages.
5. Click the toggle so that Allow Access to Messages is enabled.