In certain cases, you will need to reshuffle agents from one team to another team due to multiple factors.
In order to remove an agent from a team, simply apply the following steps.
- Click on Teams in left navigation menu and then navigate to Edit (green) icon under Action.
- Remove agents listed under Remove assigned agents by selecting agent name in the list box and then clicking on (>>) to move agent name to list box on the bottom right. Click Save to complete the process.
- You can add the agent again by cl
- You can also add previously removed agents by selecting agent names in the list box on the bottom right and then clicking on (<<) to move agents back to the list box on the bottom left. Click Save to complete the process.