In Digital Connect, you can set up an auto responder to reply to incoming conversations from customers outside your organization's business hours
There are two types of out of office replies:
- Weekdays replies send responses to customers outside your business hours
- Weekend replies send responses to customers on weekends (see setup opening hours)
To setup weekdays out of office reply:
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Click on Settings > Out of office and then click on weekdays tab
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Click on WhatsApp icon and configure the Outside Business Hours Message in the text box below and click save
To setup weekend out of office reply:
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Click on Settings > Out of office and then click on weekend tab
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Click on WhatsApp icon and configure the Weekend Message in the text box below and click save
