Type of desktop notifications in Digital Connect

Notifications make it easy to stay informed of incoming conversations from customers. Digital Connect provides real-time alerts to keep agents informed and ensure they never miss a chat, enabling efficient support.

Digital Connect provides 4 types of real-time desktop notifications to ensure agents are always in the loop. These notifications are designed to boost responsiveness and collaboration while helping agents manage conversations more efficiently. Here’s how each notification works.

New Message Notification

• Alerts you when a customer sends a new message in an ongoing conversation

New Conversation Notification

• Alerts you when a customer starts a new conversation.

Forwarded Conversation Notification

• Alerts you when a team member forwards a conversation to you.

Private Note Notification

• Alerts you when a team member tags you in a private note within a conversation.